My colleague Helen recently blogged about beacons, citing some recent research from Google exploring how a more open approach to […]
Local Dunoon school, Sandbank Primary, has had a lesson in biodiversity from leading global customer experience and business process outsourcing […]
Beacons are physical landmarks that communicate with mobile devices. They can be extremely useful in determining the exact location of […]
Last year the game Pokémon GO suddenly exploded across the world and became the latest trend both adults and children […]
President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. […]
Customer service and customer experience are often used interchangeably in many business journals. Serving customers creates the experience of the […]
Imagine if you could cut your insurance bill in half – why would you refuse such an offer? That’s the […]
Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with Trees4Scotland, an organisation which aims […]
CIO Magazine in New Zealand recently published a detailed report written by a group of Forrester analysts focused on what […]
Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites […]
In the lifecycle of a relationship between brands and customers there are several stages, as most of you may already […]
The trusty bank card has been with us for half a century now – Barclays bank started issuing cards to their […]
Leading global BPO and customer experience expert, Webhelp, is pleased to announce that as of April 1, 2017, it will begin […]
Securing a bank loan has never been particularly easy. As bank services have gone online it’s easier than the days […]
The insurance industry has always been about placing bets… The customer pays a small premium and places a “bet” with […]
Recent research from McKinsey & Company suggests that the bank of the future will be entirely driven by customer experience […]
In their review of the banking industry for 2015, McKinsey & Company suggested that 60% of retail bank profits could […]
Many retail omni-channel discussions have focused on two distinct areas of how companies interact with their customers: Different sites of […]
For the past decade we have heard bold predictions about how artificial intelligence (AI) and robots will transform all aspects […]
Think of any industry and then think for a moment about how digital transformation is changing the marketplace. It’s easy […]