20 Articles and Podcasts
75% of retail executives plan to monitor customers with beacons

My colleague Helen recently blogged about beacons, citing some recent research from Google exploring how a more open approach to […]

Webhelp Brings Biodiversity to Dunoon School

Local Dunoon school, Sandbank Primary, has had a lesson in biodiversity from leading global customer experience and business process outsourcing […]

How beacons will assist the retail omni-channel

Beacons are physical landmarks that communicate with mobile devices. They can be extremely useful in determining the exact location of […]

Applying Pokémon GO to Retail

Last year the game Pokémon GO suddenly exploded across the world and became the latest trend both adults and children […]

President of Madagascar Inaugurates Webhelp’s New Site

President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. […]

Improving customer service by improving customer experience

Customer service and customer experience are often used interchangeably in many business journals. Serving customers creates the experience of the […]

How tech could cut your insurance bill in half

Imagine if you could cut your insurance bill in half – why would you refuse such an offer? That’s the […]

Webhelp Announces Collaboration with Trees4Scotland

Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with Trees4Scotland, an organisation which aims […]

CX trends in travel for 2017 – The year of action

CIO Magazine in New Zealand recently published a detailed report written by a group of Forrester analysts focused on what […]

Vodafone Creates 300 New Jobs at Webhelp UK

Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites […]