20 Articles and Podcasts
75% of retail executives plan to monitor customers with beacons

My colleague Helen recently blogged about beacons, citing some recent research from Google exploring how a more open approach to […]

Webhelp Brings Biodiversity to Dunoon School

Local Dunoon school, Sandbank Primary, has had a lesson in biodiversity from leading global customer experience and business process outsourcing […]

How beacons will assist the retail omni-channel

Beacons are physical landmarks that communicate with mobile devices. They can be extremely useful in determining the exact location of […]

Applying Pokémon GO to Retail

Last year the game Pokémon GO suddenly exploded across the world and became the latest trend both adults and children […]

President of Madagascar Inaugurates Webhelp’s New Site

President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. […]

Improving customer service by improving customer experience

Customer service and customer experience are often used interchangeably in many business journals. Serving customers creates the experience of the […]

How tech could cut your insurance bill in half

Imagine if you could cut your insurance bill in half – why would you refuse such an offer? That’s the […]

Webhelp Announces Collaboration with Trees4Scotland

Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with Trees4Scotland, an organisation which aims […]

CX trends in travel for 2017 – The year of action

CIO Magazine in New Zealand recently published a detailed report written by a group of Forrester analysts focused on what […]

Vodafone Creates 300 New Jobs at Webhelp UK

Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites […]

Moving customers from loyalty to advocacy

In the lifecycle of a relationship between brands and customers there are several stages, as most of you may already […]

What is the future for bank cards?

The trusty bank card has been with us for half a century now – Barclays bank started issuing cards to their […]

Webhelp Starts Partnership with Facilities Management Team at the Co-Op

Leading global BPO and customer experience expert, Webhelp, is pleased to announce that as of April 1, 2017, it will begin […]

Could a bank offer you a loan based on your social network profile?

Securing a bank loan has never been particularly easy. As bank services have gone online it’s easier than the days […]

How Innovative Is The Insurance Industry?

The insurance industry has always been about placing bets… The customer pays a small premium and places a “bet” with […]

The Bank of the Future Will Be Online and Personal

Recent research from McKinsey & Company suggests that the bank of the future will be entirely driven by customer experience […]

Shifting Focus to the Retail Banking Customers

In their review of the banking industry for 2015, McKinsey & Company suggested that 60% of retail bank profits could […]

Payment: The third wave of omni-channel expectations

Many retail omni-channel discussions have focused on two distinct areas of how companies interact with their customers: Different sites of […]

In a World Where Everything is Connected, Where Do You Start?

For the past decade we have heard bold predictions about how artificial intelligence (AI) and robots will transform all aspects […]

Digital transformation is changing banking from the ground up

Think of any industry and then think for a moment about how digital transformation is changing the marketplace. It’s easy […]

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