14 Articles and Podcasts
Retail banks need to be more customer-centric to survive

My colleague Helen recently blogged about the changing nature of the financial services industry and how customers interact with their […]

Webhelp Nordic to Open New Office in Sweden

Leading global business process outsourcing and customer experience expert Webhelp, is to create 60 jobs with the opening of a […]

Could Social Media Have Prevented the 2008 Financial Crisis?

In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what […]

Does your bank still answer the telephone?

The Bank of Ireland (BoI) is cutting down on the types of questions customers are allowed to ask on the phone. […]

Webhelp and honeybee Join Forces to Revolutionise Contact Centre Sales Operations

  honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, […]

Agent wellbeing: making sure the team is ready to perform

Have you ever noticed how the more helpful and conscientious you are at work, the more work you are handed? […]

Would you prefer human or AI customer service?

Artificial intelligence or a human; which would you prefer to answer the phone when you call a company and need […]

Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a […]

Research: More CX interactions, but they are changing

My colleague Helen recently blogged about the release of Dimension Data’s Global CX Benchmarking Report. I’d like to add a few […]

Just 13% of execs believe they offer a great CX

Is your customer experience (CX) a mess? New research from Dimension Data suggests that nine out of 10 organisations are not implementing an […]

Webhelp Enters Russian-speaking Market with Latvian Expansion

Leading global business process outsourcing and customer experience expert Webhelp, has announced plans to expand its business with the addition […]

Does MWC prove that banks and fintechs now want to work together?

The latest Mobile World Congress (MWC) event recently closed in Barcelona. MWC is the biggest annual gathering of the mobile […]

Banking needs a CX wake-up call

Recently, DBR Media in the US published their digital banking report. This research analyses the impact of technology on the financial […]

The Hub #1 – January 2017
SHAREHumans – Understanding – Business: that’s what our new SELLBYTEL magazine “The HUB” is about. Uniting interesting business topics with [...]

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