14 Articles and Podcasts
Retail banks need to be more customer-centric to survive

My colleague Helen recently blogged about the changing nature of the financial services industry and how customers interact with their […]

Webhelp Nordic to Open New Office in Sweden

Leading global business process outsourcing and customer experience expert Webhelp, is to create 60 jobs with the opening of a […]

Could Social Media Have Prevented the 2008 Financial Crisis?

In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what […]

Does your bank still answer the telephone?

The Bank of Ireland (BoI) is cutting down on the types of questions customers are allowed to ask on the phone. […]

Webhelp and honeybee Join Forces to Revolutionise Contact Centre Sales Operations

  honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, […]

Agent wellbeing: making sure the team is ready to perform

Have you ever noticed how the more helpful and conscientious you are at work, the more work you are handed? […]

Would you prefer human or AI customer service?

Artificial intelligence or a human; which would you prefer to answer the phone when you call a company and need […]

Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a […]

Research: More CX interactions, but they are changing

My colleague Helen recently blogged about the release of Dimension Data’s Global CX Benchmarking Report. I’d like to add a few […]

Just 13% of execs believe they offer a great CX

Is your customer experience (CX) a mess? New research from Dimension Data suggests that nine out of 10 organisations are not implementing an […]

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