My colleague Helen recently blogged about the changing nature of the financial services industry and how customers interact with their […]

Leading global business process outsourcing and customer experience expert Webhelp, is to create 60 jobs with the opening of a […]

In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what […]

The Bank of Ireland (BoI) is cutting down on the types of questions customers are allowed to ask on the phone. […]

  honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, […]

Have you ever noticed how the more helpful and conscientious you are at work, the more work you are handed? […]

Artificial intelligence or a human; which would you prefer to answer the phone when you call a company and need […]

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a […]

My colleague Helen recently blogged about the release of Dimension Data’s Global CX Benchmarking Report. I’d like to add a few […]

Is your customer experience (CX) a mess? New research from Dimension Data suggests that nine out of 10 organisations are not implementing an […]