20 Articles and Podcasts
What does great customer service sound like?

My colleague David recently blogged about delivering the experience your customers expect and suggests that it’s time to put CX […]

United: three steps to avoiding a similar customer backlash

The recent problems of United Airlines have been well documented and I wouldn’t like to comment on specific incidents – […]

Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, […]

Delivering the experience your customers expect

Imagine if 93% of your customers said they all want the same thing. Would you build a strategy around ensuring […]

Webhelp Develops Performance Compass to Improve Customer Experience

Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor […]

Does customer service still need the human touch?

Technology is changing how brands and customers interact faster than ever; almost everything we think of today as “normal” did […]

HOE BEACONS DE RETAILWERELD VERANDEREN

Beacons, ooit van gehoord? Het zijn kleine zendertjes die via bluetooth een signaal uitzenden. Via dit signaal kunnen beacons verbinding […]

Helping customers beat card fraud with biometric security

Mastercard recently announced a new version of their cards that features a built-in fingerprint recognition system. This is an important […]

Webhelp Celebrates 740 Years of Excellent Service

Leading global customer experience expert Webhelp has celebrated 740 years of dedicated customer service from a total of 66 colleagues […]

Webhelp Celebrates 75 Years of Excellent Customer Experience in Dunoon

Leading global customer experience expert Webhelp has celebrated 75 years of dedicated customer service from a total of six colleagues […]

Webhelp Celebrates 95 Years of Excellent Customer Service in Rothesay

Leading global customer experience expert Webhelp has celebrated 95 years of dedicated customer service from a total of seven colleagues […]

Webhelp Celebrates 210 Years of Excellent Customer Experience in Dearne Valley

Leading global customer experience expert Webhelp has celebrated 210 years of dedicated customer service from a total of 21 Dearne […]

Webhelp Celebrates 250 Years of Excellence in Falkirk

Leading global customer experience expert Webhelp has celebrated 250 years of dedicated customer service from a total of 21 Falkirk-based […]

Webhelp Celebrates 110 Years of Excellence in Kilmarnock

Leading global customer experience expert Webhelp has celebrated 110 years of dedicated customer service from a total of 11 Kilmarnock-based […]

Webhelp Teams Triumph in Challenge Lisboa

 Leading global customer experience expert Webhelp is celebrating the success of its three teams in last weekend’s (Sunday, May 7) […]

How will artificial intelligence (AI) change the customer experience?

I have often thought about how technologies like Watson from IBM might change how companies operate. Watson is a thinking […]

Do banks really need a CX makeover?

In 2014, Time Magazine wrote that the banking industry needs a critical customer service makeover. In addition to internet service providers […]

Webhelp Teams Take on Challenge Lisboa

Leading global customer experience expert Webhelp is hoping to prove it is as much a force to be reckoned with […]

Changing the Future of Customer Experience and BPO with Technology, Creativity and Expertise

The use of digital technology has exploded in the past decade and the rate of change is increasing. Where would […]

Can a different approach lead to greater omni-channel CX success?

As more and more customer service channels become available, there has been some confusion over the difference between a multichannel […]

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