My colleague David recently blogged about delivering the experience your customers expect and suggests that it’s time to put CX […]
The recent problems of United Airlines have been well documented and I wouldn’t like to comment on specific incidents – […]
The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, […]
Imagine if 93% of your customers said they all want the same thing. Would you build a strategy around ensuring […]
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor […]
Technology is changing how brands and customers interact faster than ever; almost everything we think of today as “normal” did […]
Beacons, ooit van gehoord? Het zijn kleine zendertjes die via bluetooth een signaal uitzenden. Via dit signaal kunnen beacons verbinding […]
Mastercard recently announced a new version of their cards that features a built-in fingerprint recognition system. This is an important […]
Leading global customer experience expert Webhelp has celebrated 740 years of dedicated customer service from a total of 66 colleagues […]
Leading global customer experience expert Webhelp has celebrated 75 years of dedicated customer service from a total of six colleagues […]
Leading global customer experience expert Webhelp has celebrated 95 years of dedicated customer service from a total of seven colleagues […]
Leading global customer experience expert Webhelp has celebrated 210 years of dedicated customer service from a total of 21 Dearne […]
Leading global customer experience expert Webhelp has celebrated 250 years of dedicated customer service from a total of 21 Falkirk-based […]
Leading global customer experience expert Webhelp has celebrated 110 years of dedicated customer service from a total of 11 Kilmarnock-based […]
Leading global customer experience expert Webhelp is celebrating the success of its three teams in last weekend’s (Sunday, May 7) […]
I have often thought about how technologies like Watson from IBM might change how companies operate. Watson is a thinking […]
In 2014, Time Magazine wrote that the banking industry needs a critical customer service makeover. In addition to internet service providers […]
Leading global customer experience expert Webhelp is hoping to prove it is as much a force to be reckoned with […]
The use of digital technology has exploded in the past decade and the rate of change is increasing. Where would […]
As more and more customer service channels become available, there has been some confusion over the difference between a multichannel […]