15 Articles and Podcasts
CX is the priority for execs, but they don’t have the tools

A new report, ‘Success in The Experience Era: Connecting Customer and C-suite,’ focusing on UK and US executives has found […]

How marketing executives are focusing on cx

The American department store retail giant Macy’s just announced a new marketing strategy. The new Chief Marketing Officer, Richard Lennox, […]

How is the in-store retail customer experience evolving?

American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores […]

Is the retail customer experience just more of the same?

Academics call it ‘homogenous retail agglomeration’… what’s that you might ask? Being the same – every store, every street full […]

How many retailers are offering AI support to customers?

Artificial Intelligence has been talked about a lot in the customer service community recently. In particular, organisations have been exploring […]

UK retailers disappointing customers with a disconnected experience

New research in the UK suggests that retailers are not getting omni-channel right and this could be a particular problem […]

Personalisation – are the under 35s being left out?

Personalisation. It’s a much talked about subject and one of the latest key concepts in retail marketing. So much so […]

Webhelp acquiert Direct Medica

Après les rachats de Netino et de Mystudiofactory fin 2016, nous avons le plaisir de vous annoncer en primeur que […]

Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th acquisition for Webhelp in four years Leading global […]

Build trust in your brand and customers will happily share their data

My colleague Helen recently blogged about the results of an interesting Webhelp survey on personalisation in the banking industry where […]

Data security: great CX is no longer just focused on loyalty

Webhelp undertook a survey recently to explore personalisation in the banking industry. One interesting outcome from our research was that […]

[INFOGRAPHIC] Good customer service makes a big difference in retail banking

Can good customer service determine whether people are happy with banks holding and using their personal data? Can an effective personalisation […]

Webhelp Wins Gold at Contact Centre World Awards

  Leading global customer experience and business process outsourcing company, Webhelp, is celebrating adding another gong to its trophy cabinet […]

How banking will be personalised in 2018

A recent research report on the need for banks to offer a much more personalised service raises some interesting questions […]

Trust and Customer Experience are Where the Battles for Customers are Being Fought in Retail Banking

13% of people trust their bank less now than 12 months ago Lloyds tops list of most trusted retail banks […]

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