A new report, ‘Success in The Experience Era: Connecting Customer and C-suite,’ focusing on UK and US executives has found […]
The American department store retail giant Macy’s just announced a new marketing strategy. The new Chief Marketing Officer, Richard Lennox, […]
American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores […]
Academics call it ‘homogenous retail agglomeration’… what’s that you might ask? Being the same – every store, every street full […]
Artificial Intelligence has been talked about a lot in the customer service community recently. In particular, organisations have been exploring […]
New research in the UK suggests that retailers are not getting omni-channel right and this could be a particular problem […]
Personalisation. It’s a much talked about subject and one of the latest key concepts in retail marketing. So much so […]
Après les rachats de Netino et de Mystudiofactory fin 2016, nous avons le plaisir de vous annoncer en primeur que […]
Direct Medica is the leading French healthcare customer relationship management firm 14th acquisition for Webhelp in four years Leading global […]
My colleague Helen recently blogged about the results of an interesting Webhelp survey on personalisation in the banking industry where […]
Webhelp undertook a survey recently to explore personalisation in the banking industry. One interesting outcome from our research was that […]
Can good customer service determine whether people are happy with banks holding and using their personal data? Can an effective personalisation […]
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating adding another gong to its trophy cabinet […]
A recent research report on the need for banks to offer a much more personalised service raises some interesting questions […]
13% of people trust their bank less now than 12 months ago Lloyds tops list of most trusted retail banks […]