How many times have you read customer experience experts talking about how it is essential to deliver an amazing or […]
I don’t remember that Bill Gates once called retail banks ‘dinosaurs’, but I was reminded of his statement by a recent […]
More than a decade ago, there was a consumer backlash in some industries against the offshore outsourcing of contact centres. […]
From 2013 to 2017, just five per cent of retail bank customers in the UK switched from one bank to another. […]
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind renewed efforts […]
My colleague Helen mentioned in her last article the benefits of deploying a work at home strategy for contact centres […]
Work at home strategies are going mainstream, especially in areas such as customer service where there are many advantages to […]
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating after being named a finalist in six categories […]
It feels like ancient history now, but back long ago (the nineties) there was an online fashion retailer called Boo.com. […]