14 Articles and Podcasts
Is omni-channel essential for delivering a great cx?
How many times have you read customer experience experts talking about how it is essential to deliver an amazing or […]
Can retail banks compete with fintech on cx?
I don’t remember that Bill Gates once called retail banks ‘dinosaurs’, but I was reminded of his statement by a recent […]
Customers will spend more if they receive great service
More than a decade ago, there was a consumer backlash in some industries against the offshore outsourcing of contact centres. […]
Creating loyalty in bank customers
From 2013 to 2017, just five per cent of retail bank customers in the UK switched from one bank to another. […]
Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind renewed efforts […]
How secure is your work at home contact centre strategy?
My colleague Helen mentioned in her last article the benefits of deploying a work at home strategy for contact centres […]
Four advantages of a work at home cx strategy
Work at home strategies are going mainstream, especially in areas such as customer service where there are many advantages to […]
Webhelp Receives Six Nominations in the South African BPO & Contact Centre Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating after being named a finalist in six categories […]
The Hub #3 Artificial Intelligence – July 2017
SHAREAre you always up-to-date with the latest artificially enhanced devices? Then our article on the rise of artificial intelligence is [...]
Prime Wardrobe may change how we all buy clothes
It feels like ancient history now, but back long ago (the nineties) there was an online fashion retailer called Boo.com. […]
Webhelp Daredevil Dives for Charity
A brave Kilmarnock woman has skydived her way to an impressive £3,612 for local charity Ayrshire Hospice. A business trainer […]
Everest Names Webhelp a Major Contender and Star Performer in the Global CCO Industry
Leading global customer experience management expert, Webhelp, has been named a Star Performer and Major Contender in the recently released […]
Dr. Jens Radstaak verstärkt das Management von Webhelp als Chief Human Resources Officer
Seit 1. Juli 2017 verstärkt Dr. Jens Radstaak (39) als Chief Human Resources Officer das Management von Webhelp. In dieser […]
Ryan Advisory says non-voice cx is growing fast
Ryan Advisory recently released their first big survey of the contact centre industry. The research features information from over 300 […]
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