One of the more exciting aspects of customer service moving from phones and email to a wide variety of social […]
Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at […]
Over the past two years, retail has suffered more data breaches than any other industry. Security breaches are particularly troubling for […]
Conversational commerce is a rapidly emerging trend; one which is creating convenient voice-activated retail experiences mediated by tech companies. This week, Walmart announced […]
Alipay is one of the leading mobile-based payment systems in China. It’s a part of the enormous Alibaba retail empire and […]
RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in […]
For a long time, I have talked about artificial intelligence as an enabling tool that should help to improve the […]
There has been a huge focus on how technologies such as artificial intelligence and machine learning will affect contact centres […]
_x000D_ In the wake of the Forbes Cloud 100, our Innovation Director Dave Pattman looks at cloud technology. Specifically, its […]
A few months ago Amazon began delivering orders by drone in the UK. Their drone experiment has moved a long […]
84% of people use electronic devices while travelling Just 9% of people use them to work A recent consumer survey conducted […]
This week, Webhelp’s Innovation Director Dave Pattman headed to Germany to visit our site in Dortmund. This got him thinking […]
The banking and financial services industry is changing faster than ever as a result of customer demands and market innovation. […]
Think about these three businesses or social changes that we are all observing today and see if you can guess […]
Facebook chatbots recently hit the headlines when engineers had to shut down an experiment where two AIs were talking to […]
The days of standing in a huge queue at an airline check-in desk to kick start your holiday or travel […]
The analyst company Gartner has been publishing great advice on the customer experience for many years. I think their predictions […]
Travellers Turn To People Power When Things Go Wrong 81% of people book travel online or via a mobile app […]
A fascinating feature by McKinsey recently listed five key areas where brands need to focus if they want to be customer […]