24 Articles and Podcasts
Many retailers are now fighting daily cyber attacks

Cyberattacks and data breaches are becoming more common in the retail industry. New research found that 16% of retailers are being […]

[INFOGRAPHIC] UK SHOPPERS HAVE EMBRACED THE ONLINE REVOLUTION

95% of Brits have bought something online in the last six months according to research conducted by leading global customer […]

How retailers are turning to drones to increase delivery speed

Last year Amazon made the first ever drone delivery of a package ordered by a customer in the UK. 13 […]

Webhelp and Content Guru Unveil Customer Engagement Partnership

  Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will […]

WhatsApp launches new business features for customer service

This week’s #techenabler vlog. Webhelp Innovation Director David Pattman’s view on the announcement by WhatsApp about the launch of their […]

The development of multilingual hubs for an improved customer service

Outsourcing has changed dramatically in recent years. A decade ago most companies exploring an outsourcing strategy were looking to reduce […]

IA, chatbots, phygital et réalité augmentée s’affichent à Paris Retail Week 2017

Les professionnels du point de vente et du e-commerce se sont donnés rendez-vous à Paris Retail Week 2017, du 19 […]

Improve cash flow and build a healthier business

Every company needs cash, but more importantly every company needs cash flow. Keeping on top of what is owed and […]

Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is […]

Glasgow Teams Top Star Chart in Webhelp’s Annual Awards

Leading global customer experience and business process outsourcing expert, Webhelp, has named the Glasgow-based Sainsbury’s operations and project implementation teams […]