When most executives think about the role of robots in improving the customer experience they tend to think about Robotic […]

What are the modern customer experiences expected by retail customers today and how do online customers differ from those using […]

Much has been written about the evolution of Machine Learning and Artificial Intelligence and how these technologies will impact the […]

91% of retail activity still takes place inside stores, yet much of the attention on customer experience innovation has been […]

The relationship between bricks and mortar retailers in the High Street and online retailers has often been presented as adversarial […]

The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers […]

  98% said they were satisfied with their most recent purchase 94% said their customer experience was either good or […]

Shopping used to be simple. You drove your car to the shopping mall or town centre, parked, visited some shops, […]

Do you remember when ordering something for delivery would almost always mean agreeing to wait a month for delivery? ‘Please […]

This week’s #techenabler vlog. Chris Bryson, Global Analytics Director at Webhelp, discusses about the importance of speech analytics in customer […]