18 Articles and Podcasts
Can banks react quickly enough to the next phase of the fintech revolution?

I have blogged recently about the changing banking and financial services industry, particularly the need for large incumbent traditional banks […]

Customers are driving new trends in the lending market

One very interesting change in customer behaviour in recent years is that a positive experience in one industry very quickly […]

Only CX can save banks from the rise of the fintechs

Every bank is aware of the rapid growth of the Fintechs (Financial Technology companies). These innovative startups have been carving […]

Britain’s Favourite Credit Lenders Revealed

Spanish banking giant Santander tops the list of lenders UK customers would be most likely to take out a loan […]

A trusted brand and CX are critical for British credit card and loan decisions

Webhelp recently carried out research on attitude of British people to credit in 2017. This was a detailed study and […]

Is Goldman Sachs redefining how online loans work?

The CEO of Goldman Sachs, Lloyd Blankfein, is something of a Wall St Veteran and legend in the American banking […]

Which Factors Influence Your Choice of Lender?

With credit playing such an important role in our daily lives the number of businesses lending to the public is […]

MÜŞTERİNİZİ TANIYIN – REGTECH (DÜZENLEYİCİ TEKNOLOJİLER) NEDEN SEYAHAT SEKTÖRÜNDE UYGULANABİLİR?

  Müşteri tanımlama veya daha önce bahsettiğimiz “Müşterinizi Tanıyın” (KYC – Know Your Customer), sadece bankacılık ve sigortacılık alanları için […]

Will This Black Friday Be The Biggest Yet?

Leading global customer experience expert, Webhelp, which provides customer contact solutions for one of the UK’s largest online retailers, says […]

[INFOGRAPHIC] Attitude of UK financial consumers to Credit in 2017

How do borrowers feel about their financial future? What are their attitudes to credit in 2017? Is it important for […]

Forrester research analyses banking CX trends in the US

Forrester Research recently published their annual survey of US banking customer experience, featuring analysis of service at 28 different banks. Although […]

A customer-centric approach could be a winning formula for Monzo

British startup bank Monzo has doubled in value since February this year and increased their customer base from 120,000 to 470,000 […]

Webhelp Recognised at the 2017 HR Network Awards

  Leading global customer experience expert, Webhelp, has been awarded the Organisational Development of The Year Award at this year’s […]

One Third of UK Adults Are Worried About Their Financial Future

33% are worried about the rising cost of living 35% of people looking to take out new credit would use […]

The Hub #4 The rise of Start-ups – November 2017
SHAREHave you always wanted to find out the key to success of thriving start-ups? Make sure to read our revealing [...]
What are the key trends that will shape retail in 2018?

Brian Solis is an analyst and futurist who often have interesting views that challenge conventional wisdom. I saw an article he […]

What are the key trends that will shape retail in 2018?

Brian Solis is an analyst and futurist who often have interesting views that challenge conventional wisdom. I saw an article he […]

Retailers are ready for AI marketing, but technical skills remain a barrier

The way that retailers interact with their customers is changing faster than ever before. Customers are demanding an increasingly personal […]

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