I have blogged recently about the changing banking and financial services industry, particularly the need for large incumbent traditional banks […]
One very interesting change in customer behaviour in recent years is that a positive experience in one industry very quickly […]
Every bank is aware of the rapid growth of the Fintechs (Financial Technology companies). These innovative startups have been carving […]
Spanish banking giant Santander tops the list of lenders UK customers would be most likely to take out a loan […]
Webhelp recently carried out research on attitude of British people to credit in 2017. This was a detailed study and […]
The CEO of Goldman Sachs, Lloyd Blankfein, is something of a Wall St Veteran and legend in the American banking […]
With credit playing such an important role in our daily lives the number of businesses lending to the public is […]
Müşteri tanımlama veya daha önce bahsettiğimiz “Müşterinizi Tanıyın” (KYC – Know Your Customer), sadece bankacılık ve sigortacılık alanları için […]
Leading global customer experience expert, Webhelp, which provides customer contact solutions for one of the UK’s largest online retailers, says […]
How do borrowers feel about their financial future? What are their attitudes to credit in 2017? Is it important for […]
Forrester Research recently published their annual survey of US banking customer experience, featuring analysis of service at 28 different banks. Although […]
British startup bank Monzo has doubled in value since February this year and increased their customer base from 120,000 to 470,000 […]
Leading global customer experience expert, Webhelp, has been awarded the Organisational Development of The Year Award at this year’s […]
33% are worried about the rising cost of living 35% of people looking to take out new credit would use […]
Brian Solis is an analyst and futurist who often have interesting views that challenge conventional wisdom. I saw an article he […]
Brian Solis is an analyst and futurist who often have interesting views that challenge conventional wisdom. I saw an article he […]
The way that retailers interact with their customers is changing faster than ever before. Customers are demanding an increasingly personal […]