11 Articles and Podcasts
Put customer experience at the heart of your business

Marketing company Aptaris published a very interesting list of holiday trends in retail, with a focus on customer experience (CX) being […]

5 Steps to help retailers keep on delivering great service during the holidays

New research indicates that over half of customers believe that their satisfaction with customer service decreases during the end of year […]

How can you deflect support tickets during the holiday season?

Recent research by Zendesk found that support tickets can increase by around 42% during the holiday season. We are in […]

3 Steps to great social customer service during the holidays

The holiday season is when customer service teams will be at their most stretched. Ideally you have expanded the team […]

Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, […]

Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in […]

5 Steps to delivering consistently great cx during the holidays

Do you know that Andy Williams song, it’s the most wonderful time of the year? Of course, we all know […]

How can you be more like Amazon this holiday season?

An interesting article published in Retail Customer Experience challenges retailers to think like Amazon this Holiday season. Of course, Amazon […]

The five key trends defining financial services as we head into 2018

I have written extensively in recent weeks and months about the Fintech revolution in financial services and how it has […]

Is fintech lending about to come of age in 2018?

There are many new startup companies offering loans. Often they utilise an app, or mobile-friendly website, and allow the customer […]

In a world with WeChat what is the future for cards?

I’ve been thinking a lot recently about the future for card payments. In particular, I have been reading about the growth […]

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