Marketing company Aptaris published a very interesting list of holiday trends in retail, with a focus on customer experience (CX) being […]
New research indicates that over half of customers believe that their satisfaction with customer service decreases during the end of year […]
Recent research by Zendesk found that support tickets can increase by around 42% during the holiday season. We are in […]
The holiday season is when customer service teams will be at their most stretched. Ideally you have expanded the team […]
Electronic devices and computer games don’t make it into top 10 of gifts With Christmas just days away, […]
Are we ignoring the economic indicators and heading for a debt disaster? Arguably the most important decision in […]
Do you know that Andy Williams song, it’s the most wonderful time of the year? Of course, we all know […]
An interesting article published in Retail Customer Experience challenges retailers to think like Amazon this Holiday season. Of course, Amazon […]
I have written extensively in recent weeks and months about the Fintech revolution in financial services and how it has […]
There are many new startup companies offering loans. Often they utilise an app, or mobile-friendly website, and allow the customer […]
I’ve been thinking a lot recently about the future for card payments. In particular, I have been reading about the growth […]