Recent research found that almost a third (27.9%) of customers believe that the insurance industry offers worse customer service than […]
Olivier Duha: “Webhelp – a large company with a start-up mentality” Translation based on an article by Yann Le […]
2018 is finally here and so the countdown to open banking in Europe is finally over. Open banking launched in […]
My attention was caught recently by a big headline in Insurance Business UK magazine: “Will 2018 be the year of the […]
The 2018 Retail Banking Trends and Predictions research published by The Financial Brand features insight from over 100 retail banking leaders. […]
Research undertaken McKinsey in 2017 titled “Time for insurance companies to face digital reality” suggests that insurance companies need to […]
An excellent recent article in The Financial Brand contrasts how most customers see their experience as a bank customer with […]
Research by McKinsey has found that the difference between high and poor performing insurance companies is the experience customers have […]