9 Articles and Podcasts
Three steps insurers need to take to improve cx in 2018

Recent research found that almost a third (27.9%) of customers believe that the insurance industry offers worse customer service than […]

Interview with Olivier Duha, co-founder and chairman of Webhelp’s board

Olivier Duha: “Webhelp – a large company with a start-up mentality”   Translation based on an article by Yann Le […]

Open banking is finally here – so how will it change banking in 2018?

2018 is finally here and so the countdown to open banking in Europe is finally over. Open banking launched in […]

Insurance in 2018: competence and honesty to be regulated by EU

My attention was caught recently by a big headline in Insurance Business UK magazine: “Will 2018 be the year of the […]

The most important trends for 2018 in retail banking

The 2018 Retail Banking Trends and Predictions research published by The Financial Brand features insight from over 100 retail banking leaders. […]

Insurance companies need to embrace CX and transform for survival

Research undertaken McKinsey in 2017 titled “Time for insurance companies to face digital reality” suggests that insurance companies need to […]

How many customers would leave their bank because of poor service?

An excellent recent article in The Financial Brand contrasts how most customers see their experience as a bank customer with […]

How insurers can grow faster by improving the customer experience

Research by McKinsey has found that the difference between high and poor performing insurance companies is the experience customers have […]

The Hub #5 Digital Marketing trends – January 2018
SHAREIt’s been twelve months already and we are celebrating the first year of The HUB magazine. Every quarter we bring [...]

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