11 Articles and Podcasts
Managing a more complex contact centre environment

There are many articles and books being written about the future of the contact centre at present. Many are focused […]

Webhelp Unveils the UK’s Favourite Insurers

LONDON, UK, March 29, 2018 – Aviva, Post Office, Petplan and Direct Line top the charts of the UK’s favourite […]

GDPR: rethinking our relationship with data

GDPR[1]—these four letters are inescapable as we begin the year 2018. Amid concerns, both real and imagined, and contradicting opinions, […]

IoT creates a completely new environment for connected customers

In the modern online environment, almost any electronic device can be connected. The Smart Home predicted a few years ago […]

Are connected customers becoming overwhelmed with information?

Information overload. We all know about that experience at work. The diary that is just too full of meetings. The […]

Finding the ‘killer’ technologies that transform customer experience

The connected customer  is one of the hottest trends in retail at present. Retailers need to connect their in-store experience […]

Embracing immediacy and the connected customer

In a very detailed report on the state of the connected customer that gathered information from over 7,000 survey respondents. […]

Managing the expectations of the connected customer

Forbes recently published a feature describing how the connected customer will impact your business model. The feature notes that most […]

How retailers can win by building communities

It is no secret that many retailers are struggling in the UK at present. Many are worried that major brands […]

Building a strategy around connected customers

Customers today are more connected than ever. This seems obvious because everyone is using so many different social networks and […]

The transformation of the customer journey affects every CEO

Everyone knows that the customer journey has changed dramatically in the past few years. It used to be stable and […]

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