There are many articles and books being written about the future of the contact centre at present. Many are focused […]
LONDON, UK, March 29, 2018 – Aviva, Post Office, Petplan and Direct Line top the charts of the UK’s favourite […]
GDPR[1]—these four letters are inescapable as we begin the year 2018. Amid concerns, both real and imagined, and contradicting opinions, […]
In the modern online environment, almost any electronic device can be connected. The Smart Home predicted a few years ago […]
Information overload. We all know about that experience at work. The diary that is just too full of meetings. The […]
The connected customer is one of the hottest trends in retail at present. Retailers need to connect their in-store experience […]
In a very detailed report on the state of the connected customer that gathered information from over 7,000 survey respondents. […]
Forbes recently published a feature describing how the connected customer will impact your business model. The feature notes that most […]
It is no secret that many retailers are struggling in the UK at present. Many are worried that major brands […]
Customers today are more connected than ever. This seems obvious because everyone is using so many different social networks and […]
Everyone knows that the customer journey has changed dramatically in the past few years. It used to be stable and […]