Dearne Valley Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

Two employees from Webhelp’s Dearne Valley site have received awards at the leading global customer experience firm’s annual Star Awards ceremony. Cheryl Hawke, Senior People Advisor, was recognised as Role Model of the Year in a support role, and Neil Morton, Team Manager at Vodafone, as Role Model of the Year in an operational role.

The awards, presented at a 1960s themed gala dinner and party in Liverpool at St George’s Hall, were created eight years ago to recognise excellence across the business at a team and individual level.

Cheryl Hawke was chosen for her excellent performance, flexibility and commitment in a support role and Neil Morton was recognised for his outstanding leadership qualities and for regularly going above and beyond in support of others.

David Turner, CEO of Webhelp UK, India and SA, said:

“Role Model of the Year rewards our most inspirational or motivational colleagues, who display great leadership qualities. This is something that Cheryl has demonstrated in abundance since joining the business in 2015.

“Neil has been described by his team as a fantastic guy who will always go the extra mile for anyone whether in his team or the wider business. He is an absolute credit to Webhelp and shows what a real role model/manager should look like.

“As we always say, Webhelp is only as good as the people we employ, so it is incredibly important to recognise and reward these great examples of excellence.”

In the recognition of their achievements, Cheryl and Neil each receive a cheque for £1000.

Pic cap: Cheryl Hawke, Senior People Advisor, Role Model of the Year in a support role; Neil Morton, Team Manager at Vodafone, Role Model of the Year in an operational role.

ENDS

Press information:

Ewan McKay, Marketing and Communications Manager at Webhelp, on +44(0)7980 411230, ewan.mckay@uk.webhelp.com


Sheffield Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

 

 

 

 

 

 

 

Three employees from Webhelp’s Sheffield contact centre have received awards at the leading global customer experience firm’s annual Star Awards ceremony. Customer Advisor, Ahmed Al Ahdal, was recognised as The Rising Star of the Year; Cheryl Hawke, Senior People Advisor, as Role Model of the Year in a support role,and Sarah Young, Customer Advisor, as The Shining Star of the Year.

The awards, presented at a 1960s themed gala dinner and party in Liverpool at St George’s Hall, were created eight years ago to recognise excellence across the business at a team and individual level.

Ahmed Al Ahdal was chosen as The Rising Star of the Year for the talent he has shown coaching and developing his team. Cheryl Hawke was recognised for her sustained excellent performance, flexibility and commitment as Role Model of the Year, and Sarah Young was chosen for The Shining Star of the Year for her hard work, commitment and dedication to her role.

David Turner, CEO of Webhelp UK, India and SA, said:

“Although fairly new to the role of Team Coach having only been promoted in January ’18, Ahmed has shown that he is a rising star by ensuring the team understands webchat and delivers great performance.

“We chose Cheryl as our Role Model of the Year as it rewards our most inspirational or motivational colleague, who displays great leadership qualities. This is something that Cheryl has demonstrated since joining the business in 2015.

“Sarah has grown hugely in her role as a trainer over the last seven months. She has developed her skills and techniques by taking on board advice and feedback, striving to improve and always looking for ways to progress. A real shining star of the year.

“We always say that Webhelp is only as good as the people we employ, so it is incredibly important to recognise and reward all of these great examples of excellence.”

In recognition of their achievements, each employee received a cheque for £1000.

Pic cap: Customer Advisor, Ahmed Al Ahdal, Rising Star of the Year; Cheryl Hawke, Senior People Advisor, Role Model of the Year in a support role; and Sarah Young, Customer Advisor, The Shining Star of the Year.

ENDS

Press information:

Ewan McKay, Marketing and Communications Manager at Webhelp, on +44(0)7980 411230, ewan.mckay@uk.webhelp.com


Dunoon Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

        
 

 

 

 

 

 

 

 

 

Two employees from Webhelp’s Dunoon site have received awards at the leading global customer experience firm’s annual Star Awards ceremony. Carole King, Team Leader at Vodafone, was recognised as The People Leader of the Year, while James Middleton from the Facilities team was awarded The Spirit of Webhelp award.

The awards, presented at a 1960s themed gala dinner and party in Liverpool at St George’s Hall, were created eight years ago to recognise excellence across the business at a team and individual level.

Carole King was chosen as The People Leader of the Year for her ability to coach and mentor team members to improve their performance. James Middleton was chosen for The Spirit of Webhelp award having been described as a true ‘Unsung Hero who epitomises fantastic team spirit’.

David Turner, CEO of Webhelp UK, India and SA, said:

“We chose Carole as our People Manager of the Year because of her amazing commitment and the excellent level of coaching she provides to improve team members’ performance.

"Since joining Webhelp in May 2011, James has consistently demonstrated what an incredible team player he is, having been a finalist on four occasions at the annual Star awards and a proud holder of a further 13 certificates for various monthly awards. I can’t think of anyone more deserving winning The Spirit of Webhelp award”

In recognition of their achievements, Carole and James each received a cheque for £1000.

Pic cap: Carole King, Team Leader at Vodafone, The People Leader of the Year;James Middleton from Facilities, The Spirit of Webhelp award.

ENDS

Press information:

Ewan McKay, Marketing and Communications Manager at Webhelp, on +44(0)7980 411230, ewan.mckay@uk.webhelp.com


Derby Woman Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

Natasha Payne, Operations Manager from Webhelp’s Derby site, has been given The People Leader of the Year award at the leading global customer experience firm’s annual Star Awards ceremony.

The awards, presented at a 1960s themed gala dinner and party in Liverpool at St George’s Hall, were created eight years ago to recognise excellence across the business at a team and individual level.

Natasha received the award for her drive and determination to support people engagement and received a cheque for £1000.

David Turner, CEO of Webhelp UK, India and SA, said:

“We chose Natasha as our People Leader of the Year because of her ability to engage and empower her teams to really make a difference in their day to day roles. Natasha is a great people person; demonstrated not only by the rapport she has with her teams, but also through the strong working relationship she has with her client, who nominated her for this award.

“Webhelp is only as good as the people we employ, so it is incredibly important to recognise and reward great examples of excellence such as in this.”

ENDS

Press information:

Ewan McKay, Marketing and Communications Manager at Webhelp, on +44(0)7980 411230, ewan.mckay@uk.webhelp.com


At home solutions – how the future will change the workplace

Here is an inarguable fact: millions of us are doing jobs in the office that could be carried out at home.

The future of work will involve just that: removing the geographical, physical and time boundaries of work, to ensure a fully virtual and highly flexible employment model.

Some call it teleworking, others telecommuting, home office, or virtual office. Banks, service centers, councils, management consultancies, software and law firms, or PR agencies: many companies offer their staff options to follow this new work model.

The numbers equally show a clear direction: the regular population of work-from-home employees who aren’t self-employed has grown by 105 % since 2005. About 2.8 % of the workforce works from home, and 50 % of the workforce has a job that allows for them to work from home at least part time.

So what are the benefits?

Engaging in a virtual set-up, businesses see higher levels of performance, they find it much easier to attract and retain talent, and have more flexibility, while efficiency and productivity increase as well. Remarkably enough, some American studies even show as much as a 30-40 % increase in productivity.

The benefits for the society as a whole are equally remarkable: there is a more diverse labor force, a better work-life balance and a reduction in commuting – that’s just to name a few.

If remote work is so beneficial, why aren’t we all doing it already? 

An important factor for many employees is certainly performance: if superiors can’t directly manage what their employees are doing, how will they know that their performance is good? Certainly, the issue here is of a human rather than a technological nature. Yet here it simply comes down to establishing trust that people do what they’re supposed to. There are also a variety of models and programs to monitor performance, like the average handling time of a task. Setting up optimal communication measures, demonstrating appreciation, setting clear rules and guidelines in the management of virtual staff are helpful measures.

How did the home office model come about?

Being a part of today’s modernized world, it’s hard to imagine that long ago it was very common for people to work from home.

Think of tradesmen, iron and stone workers, carpenters, bakers, farmers, tailors and so on. Many of them lived and worked in a building called a “workhome.” Essentially, this was both a residence and a storefront or business property. There was no such thing as a flexible working trend, because it was quite simply their way of life.

This set-up existed for centuries, until the Industrial Revolution came along and the idea of automation was largely adopted. At that time, larger businesses and corporations boomed, replacing factory workers and manual laborers with machines and hardware that could improve the manufacturing process. The staff employed by these businesses had to work onsite. Hence, the idea of working from home, or merging a single space into both a living and a business space was mostly forgotten. 

The SELLBYTEL approach: at home advisors (AHA)

In order to cope with today’s requirements, the SELLBYTEL Group has enhanced its service portfolio by introducing the at home advisors.

We have been running our home office program for the client, a leading producer of IT lifestyle products, and specifically their online store project, since mid 2014. We also expanded our activities for a European Pay TV provider and are currently growing with several other brands.

Working remotely has impacted the outsourcing field more than many others. At SELLBYTEL we supply the workforce and knowledge for the future of work.

Our scalable, virtual solutions are tailored to our partners’ global needs and support their strategic growth. We have removed the geographical, physical and time boundaries from providing customized outsourcing solutions.

Our approach is entirely virtual, from the recruitment process to on-boarding and continuous training as well as personal development.

Our global outsourcing network offers almost 30 years of customized outsourcing experience, specialized in providing technical support, customer service, back office and inside sales solutions.

Remote work is here to stay

Remote work is, without a doubt, a growing trend. We’ve seen an enormous increase in the last decade alone. Both professionals and businesses are equally valuing the benefits of flexible employment.

Find out how our virtual workforce can support you too! We look forward to hearing from you. Contact us via Thomas.Soria-Galvarro@invires.de

Also have a look at our The HUB magazine to read more on our varied home office solutions.


Webhelp creates a buzz at Sheffield customer experience centre

Leading business process outsourcer (BPO), Webhelp, has announced a new partnership with Plan Bee Ltd, with the installation of its first ever bee colony at its customer experience centre in Sheffield.

The importance of honey bees to food production has come into sharper focus recently, with greater recognition of the vital role that bees play in either pollinating the many vegetables and fruits we eat directly, or pollinating the crops necessary for livestock farming. Worryingly, Bees are now in decline, which is why Webhelp is keen to play its part in helping to increase bee numbers in the UK

Carl Schaefer, Director – Infrastructure and Transition at Webhelp said:

“We care passionately about the environment and as part of our Webhelp2020: environmental strategy, we have been working hard to reduce our energy consumption, improve our recycling performance, minimise our single use plastic waste and lower our emissions.

“We have also been looking at what else we can do as a company to take leadership on other key Green issues, and want to use this opportunity to help raise awareness with our people and our local communities on how important it is to sustain local bee populations.”

Webhelp’s installation of the bee colony follows on from another environmental initiative that the business rolled out recently to phase out single use plastic across all of its UK sites. The removal of plastic cups alone will save over 240,000 cups per year, with the use of plastic straws and cutlery also being significantly scaled back.

ENDS

Press information:

Ewan McKay, Marketing and Communications Manager at Webhelp, on +44(0)7980 411230, ewan.mckay@uk.webhelp.com

 


Webhelp to sponsor Josh Llewellyn-Jones’ Fitness Feats

 

 

Webhelp UK, one of the country’s leading customer experience and business process outsourcers (BPO), has proudly announced its sponsorship of ultra-athlete and cystic fibrosis warrior Josh Llewellyn-Jones.

It will support him through a series of remarkable fitness feats, including an attempt to lift 1,000,000 kilos in 24 hours, and to break a world record in doing so, on 29th September.

The sponsorship launched today with a fitness challenge at the Webhelp customer experience centre in Cardiff. In fitting style a team of Webhelp employees are attempting a rowing challenge; to row the length of the Thames, before a motivational speech from Josh himself.

Webhelp has agreed to support Josh, for twelve months and across four key events, including an attempt to cycle from Edinburgh to Cardiff in four days, to celebrate a pair of riders that achieved the feat when Josh was just two.

“We’re immensely proud to sponsor Josh’s remarkable efforts. It is inspirational how he pushes the limits of possibility with every new challenge, and continues to deliver fantastic new records every year,” said Anton Manley, Chief Operating Officer, Webhelp UK.

ENDS

Press information:

Ewan McKay, Marketing and Communications Manager at Webhelp, on +44(0)7980 411230, ewan.mckay@uk.webhelp.com