11 Articles and Podcasts
Webhelp and Harambee deliver remarkable results in South Africa

Author: Craig Gibson, Chief Commercial Officer, Webhelp South Africa has one of the highest youth unemployment rates in the world. […]

Arch Summit Brings Corporate And Startup Companies Together

This week I am attending the Arch Summit in Luxembourg. This is a very unusual event because it’s the only […]

Designing CX Solutions With AI

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Webhelp recently conducted research with the polling experts YouGov to […]

Pedalling hard for CF Warriors

Webhelp’s Director of IT services, Stephen Dickson, joined record breaking Cystic Fibrosis warrior, Josh Llewellyn-Jones, this week, as he attempted […]

3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I […]

Leaders Will Need New Rules To Succeed After The Digital Revolution

Look around at how the companies you know function today. The modern business environment is in a state of constant […]

Disruption in customer experience delivery: a reality in 2019

Over the past two decades no industry has been impervious to changes in how business is done.  Across so many […]

What consumers really think of AI in customer Service

Do you think that Artificial Intelligence (AI) will have a positive or negative effect on ‘your life in the near […]

2019: marketplaces set to take the B2B market by storm

We look back at the B2B marketplace morning discussion to explain the main changes and challenges set to be feature […]

British consumers say impact of artificial intelligence will not be positive

44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will make dealing […]