10 Articles and Podcasts
Customer service, generational expectations and the brand experience

In preparation for the next chapter of our Disruptor Series looking at the Generational factors within CX, Anne Marie Forsyth, […]

Are Focus Groups essential to developing CX?

In the age of digital screening, AI data collation and the transformation of the market research industry, is there a […]

How Gen Z will affect the Generation Game

As the Millennials move steadily into their 20s and 30s, their successor Generation Z is emerging as a global consumer […]

Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds […]

How Model Office combats ‘fear of failure’ and boosts innovation

Interview: Dave Rumble As a part of their strategic Partnership with Shop Direct, Webhelp UK launched a highly innovative approach […]

Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with […]

People not programs, will drive the new AI revolution

Artificial intelligence, combined with Automation, has an incredible ability to simplify and perform tasks like ordering, searching and reporting. But […]

Webhelp’s Disruptor Series reaches new heights

Webhelp hosted a sky-high event in London yesterday, as part of the year-long Disruptor series. This innovative series examines and […]

Business transformation is key to surviving the retail apocalypse

Author: Sam Phin, Solutions Consultant, Webhelp The CX Exchange for Retail is the annual meeting place for the most senior […]

Exploring disruption and innovation at the EU Digital Travel Summit

Author: Ethel Graff, Account Director, Webhelp The Webhelp team returned from a very successful visit to the EU Digital Travel […]

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