15 Articles and Podcasts
How our people are key to growth in SA

Author: Brandon Aitken, Chief Commercial Officer South Africa and India As we near the end of another year, I have […]

Infographic: Customer views on AI and Automation

With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines on a daily basis, forward thinking brands should […]

Webhelp and Shop Direct are Top Offshore Campaign Finalists

Webhelp, in partnership with Shop Direct, are delighted to have been nominated in the category of Top Offshore Campaign in […]

Travel Sector Trends for 2019

The media spotlight has been firmly on the travel industry in the past few weeks, with the demise of high […]

5 secrets to engage Gen Z as an employee

Author: Melanie Buckley, HEAD OF PEOPLE CORPORATE SERVICES UK, INDIA & SOUTH AFRICA Gen Z represents an untapped goldmine of […]

5 secrets to engage Gen Z as an employee

Gen Z represents an untapped goldmine of talent and innovation, but challengingly, they bring the job market a set of […]

Infographic: Spotlight on Gen Z behaviour & preferences

Much has been speculated about Gen Z, the new kids on the generational block. They are loosely categorised as people […]

Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom – made software […]

Another Award winning year for Webhelp and Sky

It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer […]

The importance of Humanising your brand

Polly Ashdown, Marketing & Communications Director, looks at why behaving in a more human way is a vital part of […]

Webhelp hosts industry discussion on generational differences and their impact on CX

Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of […]

The Game-Changer Mindset

New business ideas that are channeled towards creating innovative products pop up every day, however, very few of them manage […]

Clients at the heart – they are kings!

Years of customer research show that if a company delivers a good or a service that is scantly “acceptable “sooner […]

Strive to be happy – it never goes out of style

For many decades now, happiness and work weren’t necessarily associated with each other. Work was a place where employees got […]

Creating champions through emotional connections – the advantage of being people-first

While the production equipment was considered to be the greatest asset of a company during the 20th century, the most […]

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