In B2B distribution, the new challenge is to massively expand the product offering. The Marketplace model has rapidly prevailed in […]
The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event […]
In recent months, industry pundits and analysts have speculated on the impact of the younger generation as consumers and on […]
Dave Pattman, Managing Director of CX Services at Gobeyond Partners, part of the Webhelp Group, is to present an exclusive webinar […]
Brandon Aitken, CCO Webhelp SA, joined speakers on stage on the 20th November at the GBS Investors Conference, which was […]
Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here […]
GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, […]
The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded […]
The customer journey is usually described as the complete sum of experiences that customers travel through when interacting with a […]
Senior leaders from global customer experience expert, Webhelp, have been out and about across Ayrshire in aid of the Crosshouse […]
Author: Ewan McKay, Marketing and Communications Manager, Webhelp CX, HX, customer journeys and touchpoints…. The contact centre industry is awash […]