In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew […]

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which […]

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 […]

  Meet our Game Changers : Jay Fell Global Account Manager, UK. “Everything is possible if you have the drive, determination […]

As insurance firms compete to adapt to swiftly changing consumer demands and the prospect of an economic downturn in the […]

The way we work, communicate, socialise and shop is undergoing a period of radical and swift change. Planned strategies are […]

South Africa has experienced a unique set of challenges during the COVID-19 crisis. The impact has been felt across our […]

Telecats deliver innovative customer contact solutions by combining tools like speech technology and artificial intelligence. With Telecats you can be sure your customer contacts are resolved by the right people or service at the right time.

Invires provides clients with tailor made home-working and virtual BPO solutions for service, sales, support and back-office. No physical or geographical limits means flexibility for you along with growth and performance with unlimited scalability.

Rachel Gillespie, a customer service advisor at Webhelp Dunoon, has graduated from her nursing training thirteen weeks early in order […]

As part of our Game Changers series, Helen Murray, Chief Customer Solutions Officer for the UK region, looks at how […]