11 Articles and Podcasts
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models

“Globalization does not make a nation competitive by nature…”

Co-founder of Webhelp, Olivier Duha shares his opinion on globalization in these thought-provoking times. When things go wrong, it is common […]

Reimagining service – Banking spotlight

During the early stages of the COVID-19 pandemic, banks and financial service firms across the world played a critical role […]

Over 60% of business leaders are re-evaluating how much they will be investing in change & transformation since COVID-19

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced […]

Webhelp celebrates a Cape Town community hero on World Humanitarian Day

Webhelp UK Region is celebrating World Humanitarian Day by sharing a very special story, highlighting how one big-hearted employee is making an […]

Reimagining Service: Telco spotlight

Prior to the pandemic, the Telco industry displayed a competitive and pressured cycle of customer recruitment. Using short term promotions […]

Business Director, Jodie Smith interviewed by Insider Media

Webhelp UK Group Business Director, Jodie Smith was featured by Insider Media in their Northern Powerhouse series – where she […]

Meet our Advisors – Ibtishaam from South Africa (ep.3)

The golden rule for great customer experience is to “treat customers as you would like to be treated”. I remember […]

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