11 Articles and Podcasts
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models

“Globalization does not make a nation competitive by nature…”

Co-founder of Webhelp, Olivier Duha shares his opinion on globalization in these thought-provoking times. When things go wrong, it is common […]

Reimagining service – Banking spotlight

During the early stages of the COVID-19 pandemic, banks and financial service firms across the world played a critical role […]

Over 60% of business leaders are re-evaluating how much they will be investing in change & transformation since COVID-19

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced […]

Webhelp celebrates a Cape Town community hero on World Humanitarian Day

Webhelp UK Region is celebrating World Humanitarian Day by sharing a very special story, highlighting how one big-hearted employee is making an […]

Reimagining Service: Telco spotlight

Prior to the pandemic, the Telco industry displayed a competitive and pressured cycle of customer recruitment. Using short term promotions […]

Business Director, Jodie Smith interviewed by Insider Media

Webhelp UK Group Business Director, Jodie Smith was featured by Insider Media in their Northern Powerhouse series – where she […]

Meet our Advisors – Ibtishaam from South Africa (ep.3)

The golden rule for great customer experience is to “treat customers as you would like to be treated”. I remember […]

78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced […]

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