10 Articles and Podcasts
Webhelp and Signify bring home a win at the Customer Experience Excellence Awards
SHARE28th May 2021 Webhelp, the leading global customer experience and business solutions provider, and its global client Signify, the world [...]
[Banking, Insurance, FinTech] KYC Remediation: how to outsource without sacrificing customer experience

The purpose of KYC remediation procedures, which regulated establishments may be required to carry out, is to upgrade client data and to ensure that it is compliant. Faced with large amounts of data to process under tight deadlines, many companies choose outsourcing.

Whitepaper: The sun rises – The role and opportunities of B2B marketplaces in a post-Covid world

“The sun rises – The role and opportunities of B2B marketplaces in a post-Covid world”, goes further into the new development and opportunities for B2B marketplaces which played a key role in helping businesses continue their activities during the pandemic.

How to maneuver ahead to meet new customer needs
SHARE Automotive: 3 tips to meet new customer needs 2020 became the year of digital acceleration – to strengthen the [...]
[Fashion] How sales agents play a key role in brand development?

The role of a sales agent is to help fashion brands, whether they are emerging or well established, to grow in a market. And in these complex times, they play the even bigger role of a facilitator.

Alderman James Vos visits Claremont site
SHAREAs growth of the Business Process Outsourcing (BPO) sector in Cape Town continues to be recognised as a key driver [...]
Data revolution: how APIs can and should accelerate your Digital Transformation
SHAREColin Clive, Director of Platforms & Engineering, looks at the history of APIs, and the value they can and should [...]
Impact of AI on online content moderation
SHAREWe have all heard about Artificial Intelligence (AI) and the numerous potentials impacts it will or already has on our [...]
The future of outsourcing
SHAREWebhelp’s Customer Solutions MD Andrew Hall reflects on the conversations he’s having with BPO industry leaders about how the solutions [...]
Webhelp to broaden non-profit initiative to support education and inclusion worldwide
SHARE As a Think Human company, Webhelp fosters an inspirational culture, one through which Webhelpers are encouraged to make a [...]

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