13 Articles and Podcasts
Discover the 7th edition of our OneShot magazine on Technology

Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international brands…

Helping Yodel to build a market-leading customer experience journey
SHAREAs one of the UK’s leading parcel carriers, Yodel wanted to build a robust customer journey that matched up to [...]
Webhelp named a global CX leader by Everest Group
SHAREWebhelp Recognized as a Global Leader in Customer Experience by Analyst Everest Group for a Third Consecutive Year  Paris  – [...]
Missing the customer: why human-centred design is key in delivering regulatory outcomes
SHAREYee-Ping Pang, Head of Design and Development, and Faye Sadler-Clark, Head of Risk, Compliance & Innovation, explain the benefits of [...]
Coaching & feedback in a remote environment
SHAREWe recently joined an online event exclusively for CCMA members where we discussed our experience of maintaining quality of coaching [...]
Fashion Tech – Reshaping customer experience for your start up
SHARE Fashion has always been playground for innovation. The acceleration of fashion tech forces brands to rethink their digital channels [...]
B2B Purchasing and Marketplaces – 7 tips from 3 experts: Manutan, Zetrace and Webhelp Payment Services

Which Purchasing platform models are best suited to B2B? This is the question we put to three experts in the field: François Duranton, CEO at ZeTrace; Julie Dang Tran, Managing Director for Southern Europe at Manutan; and Julien Duméry, International Development Director at Webhelp Payment Services. Here are their answers in the form of seven practical tips.

The 4 key indicators of a successful KYC remediation campaign

Knowing Your Customer (KYC) is at the heart of the challenges faced by regulated companies and financial institutions. In order to optimise the performance of a KYC remediation campaign, Guillaume Bru, Project Director at Webhelp KYC Services, recommends paying particular attention to 4 key indicators.

How videos are used by remote sellers to accelerate business growth

The implementation of video in all its formats, coupled with a human mindset approach is key to keeping your sales pipeline full and accelerating business growth.

Webhelp and The University of Stellenbosch Executive Development celebrate Leadership programme success
SHAREWebhelp have partnered with USB Executive Development to co-create a two-year programme to help Passionate Game Changers excel in their [...]