Kelvin Middleton, Webhelp’s Chief Technology Officer, outlines the benefits – and risks of virtualisation in business growth.
Black Friday is the busiest shopping holiday of the year. Consumer behaviors are shifting online to grab the best deal, and retailers must integrate an omnichannel strategy which strategically focuses on their digital content to provide a smooth and seamless experience.
We’re very pleased to announce that Webhelp UK picked up three awards at last night’s European Contact Centre & Customer Service Awards (ECCCSA)
With demand for digital channels spiking, brands must now integrate all forms of communication which are relevant for their specific customers.
We are delighted to announce our involvement as a partner in the 2021 Customer Contact Association (CCA) Leaders’ Summit, on 1st December.
Now is the time! The opportunities offered by Buy Now Pay Later (BNPL) appear to be massive for B2B. When offering their payment methods, platforms and marketplaces should choose to stand out from the rest, as recommended by Meriem Ouenniche, Client Solution Manager at Webhelp Payment Services.
Brand leaders recognize that happiness and human connection are powerful forces for optimizing the employee-customer relationship and experience.