10 Articles and Podcasts
Virtual Infrastructure: The super-car powering technology control automation

Kelvin Middleton, Webhelp’s Chief Technology Officer, outlines the benefits – and risks of virtualisation in business growth.

Black Friday, reliability and attractiveness the key components for your online strategy

Black Friday is the busiest shopping holiday of the year. Consumer behaviors are shifting online to grab the best deal, and retailers must integrate an omnichannel strategy which strategically focuses on their digital content to provide a smooth and seamless experience.

Webhelp Welcomes Tech Leader Benjamin Faes to Executive Committee
SHAREWebhelp, a leading global provider of customer experience (CX) and business solutions, announced that Benjamin Faes has joined the group [...]
ECCCSA success for Webhelp

We’re very pleased to announce that Webhelp UK picked up three awards at last night’s European Contact Centre & Customer Service Awards (ECCCSA)

Anywhere, Anytime, Any device

With demand for digital channels spiking, brands must now integrate all forms of communication which are relevant for their specific customers.

Webhelp Partner at CCA Leaders’ Summit

We are delighted to announce our involvement as a partner in the 2021 Customer Contact Association (CCA) Leaders’ Summit, on 1st December.

B2B – Buy Now Pay Later, a new payment standard: 4 ways to stand out

Now is the time! The opportunities offered by Buy Now Pay Later (BNPL) appear to be massive for B2B. When offering their payment methods, platforms and marketplaces should choose to stand out from the rest, as recommended by Meriem Ouenniche, Client Solution Manager at Webhelp Payment Services.

Webhelp appoints Tammy Chetty as South Africa’s new Managing Director, Operations
SHAREWe’re pleased to announce the appointment of Tammy Chetty as the new Managing Director of our South Africa operations. Tammy [...]
Webhelp appoints Emma Bouché to lead Healthcare expansion in the UK
SHAREWe’re pleased to announce the appointment of Emma Bouché as Head of Healthcare for Webhelp in the UK. Emma joins [...]
The Happiness Equation

Brand leaders recognize that happiness and human connection are powerful forces for optimizing the employee-customer relationship and experience.