11 Articles and Podcasts
Protect moderators well-being to protect your online communities

With billions of active users online every day, it’s vital we safeguard platforms from harmful content and misinformation – we can’t do this without our content moderators. Their well-being is a top priority, and we must protect them so they can protect our online communities.

Grow your own capability or outsource to experts?

Hayley Monks, MD Utilities, provides some questions to consider when engaging a strategic service partner.

Where cryptocurrency meets Know Your Customer

As we sit on the cusp of a new era for crypto, the question we’re asking is – how critical is KYC going to be?

Webhelp Appoints Francesca Zanisi to Group Chief People Officer
SHAREWebhelp, a leading global provider of customer experience (CX) and business solutions, has appointed Francesca Zanisi as its new Group [...]
Webhelp to deliver solution for ‘the next normal’ in customer experience
SHARE Paris, France – 16th March 2022 – Webhelp, a leading global provider of customer experience (CX) and business solutions, [...]
Why car manufacturers need digital dealerships, not call centers
SHARE Automotive can be an enigmatic industry. World-leading in terms of product design, technology, and innovation – yet one of [...]
The business case for customer-led transformation in financial services

Exploring the crucial business case for holistic, flexible, and connected customer-led transformation programmes.

Customer experience innovation set to undergo exponential growth in the next decade, research finds
SHARE Paris, France – 10th March 2022 – Customer contact center operations are set to undergo transformation to improve customer [...]
Webhelp Celebrates International Women’s Day 2022 – #BreakTheBias

Together, we can all break the bias – not just on International Women’s Day (IWD), all year round. Advancing gender balance within Webhelp is our next major program on the ESG More For People agenda, after Impact Sourcing.

Webhelp to host Think Tank discussion at MoneyLive Summit 2022

We are delighted to confirm we are hosting a Think Tank discussion at this year’s MoneyLive Summit on 28th – 29th March.

Contact Centre Data: A business game-changing report

Webhelp have been working in partnership with the Contact Centre Management Association (CCMA) to look the growth in the availability of data.

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