18 Articles and Podcasts
The Metaverse Vs The Hype: What’s really in it for consumers?

In this second blog in our 6-part series, we’re looking what the metaverse could mean for consumers. Pascal Iakovou, Head of Social Media at Netino by Webhelp, examines how we already behave in metaversal spaces, and how the metaverse could change the way we do CX.

eBook: Trust, safety & content moderation: The coming storm

Web 3.0 is a huge opportunity for brands—download the eBook to learn about 5 emerging trust & safety principles for the metaverse.

B2B’s third way eBook: Overcoming the limitations of third-party and owned data in B2B sales

Flawed data is slowing your business to business sales success. Download the eBook to learn about a new type of data-led B2B sales strategy.

eBook: Content moderation & CX in the age of the metaverse

Getting trust, safety and other CX issues right is crucial for business. Download the eBook to learn about content moderation & Web 3.0.

How outsourcing CX could unlock the four-day week
Dave Pattman, Customer Experience Managing Director for Gobeyond Partners, part of the Webhelp Group, discusses the challenges and opportunities presented by [...]
The ultimate guide to content moderation

Find out how to evaluate the best content moderation approach for your platform & answer your most fundamental questions.

Trust and safety: Why it matters and how to get it right

Read the guide to get a crash course in trust and safety and learn about best practices for building an effective team.

How to get automated content moderation right

Your handy introduction to automated content moderation, including all the tools, models, methods and metrics you should be considering.

The Ultimate Guide to B2B Sales

B2B Sales Ultimate Guide. B2B sales is evolving you need to be equipped with the right tools to keep closing deals. Find out how.

Guide to the B2B Sales Funnel

Learn all about the B2B Sales funnel and see how to build an effective, customer-centric B2B funnel to suit modern times.

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