16 Articles and Podcasts
How can we enter the metaverse today?
In the next blog in our series cutting through the metaverse noise, we’re taking a break from our regular schedule [...]
B2B Fashion – How Stella Forest managed its digital transition
With more than 400 multi-brand retailers in France and abroad, the ready-to-wear brand Stella Forest has experienced great success. According to Geoffrey Boniface, Director of Operations at Stella Forest, the brand timed its digital transition perfectly. Here is an interview with Aline Abeya, Sales Manager France and Benelux at Webhelp Payment Services.
Webhelp and Columba Leadership: Supporting hundreds of learners over eight years
Since 2014, Webhelp South Africa has been supporting Columba Leadership, a South African social enterprise that offers values-based leadership programmes for Grade 10 -12 learners, principals and educators.
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
The Metaverse Vs. The Hype: What does the metaverse mean for customer experience?
In the fifth in our blog series cutting through the metaverse hype, we’re looking at what’s in store for customer [...]
KYC in Fintech: Tackling the 3 Biggest Challenges
Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech sector.
Moderating User Generated Content
Find out how can you manage the inherent risks user-generated content poses while reaping the substantial benefits.
How To Build Your Own Content Moderation Team
Get an overview of everything you need to know and do to build and develop an effective in-house content moderation team of your own.
Protecting the Wellbeing of Content Moderators
Find out about the dangers moderators face, and the measures industry leaders are taking to ensure they are protected and supported.
Human Content Moderation: Why It Matters, and How to Approach It
Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.
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