7 Articles and Podcasts
Why Financial Services must ‘Change its Change’ to deliver results? 

You can almost hear the ‘collective sigh of relief’ from financial service providers, who experienced their business operations being pushed […]

Travel is recovering, but the industry now needs a renewed focus on customer experience
In our new travel blog series, we’re going to be looking at the state of the travel industry after a [...]
Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation

With manufacturers racing to respond to a watershed era that could define winners and losers over the next 15 years.

Do you know your UBO? How US law is changing KYC for businesses

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

UK Star Awards 2022: Hundreds of game-changers from across Webhelp celebrate winners in Scotland

This year marks the 12th anniversary of the Webhelp UK Star Awards which were held at Cameron House on Loch […]

What makes a digital dealership? People, processes, technology and analytics

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

The Metaverse Vs. The Hype: What does your CX team look like in the metaverse?
In the sixth and final blog in our series cutting through the metaverse hype, we’re looking at the changes that [...]