Customers are wanting more form brands. Find out how brands can design a seamless customer journey and deliver game-changing CX and gain competitive advantage.

After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.

As we enter Autumn 2022, wealth generated as a result of raising capital from investors incentivised by low ECB and […]

Francesca Zanisi, Group Chief People Officer, explores why WFH can be a huge boost for recruitment and retention of the best talent, as well as a way to manage risk and cost in your business.

In the context of managing bad debts, data makes it possible to address customers intelligently. As a result, collection rates can be increased by an average of 15%, along with other more qualitative benefits, as explained by Roxana Racaru, Data and Digital Performance Director at Collection Services, the collection arm of Webhelp Payment Services.

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]