11 Articles and Podcasts
Why the customer journey is more important than ever

Customers are wanting more form brands. Find out how brands can design a seamless customer journey and deliver game-changing CX and gain competitive advantage.

TrustCon 2022: busting 5 common myths about trust and safety

After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.

[Back to basics] The foundations of a successful B2B marketplace: the seller management

As we enter Autumn 2022, wealth generated as a result of raising capital from investors incentivised by low ECB and […]

How WFH can win you the best people (and get the best from them)

Francesca Zanisi, Group Chief People Officer, explores why WFH can be a huge boost for recruitment and retention of the best talent, as well as a way to manage risk and cost in your business.

Debt collection rates increased by 15% thanks to expert use of data

In the context of managing bad debts, data makes it possible to address customers intelligently. As a result, collection rates can be increased by an average of 15%, along with other more qualitative benefits, as explained by Roxana Racaru, Data and Digital Performance Director at Collection Services, the collection arm of Webhelp Payment Services.

Solving automotive’s online sales conversion and CX problem

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

What’s the scale of the skills challenge in the travel sector – and what can be done about it?

There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]

Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]
Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]

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