7 Articles and Podcasts
Discover our new edition of the OneShot!

Don’t miss our 8th edition of the OneShot magazine about uncertainty! In the skies of the business world, clouds are […]

Webhelp lifts 4 awards at the ECCCSAs in London

Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold for Best Pan European Contact Center with Unilever

How the travel industry can level-up with personalization (and unlock its possibilities)

Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]

Webhelp and The Sandbox win Top Corporate Partnership award

Webhelp and The Sandbox Win Top Corporate Partnership At the 2022 European Metaverse Awards

How to speak their language: Changing the game in multilingual CX

Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.

Fashion: Benelux, an attractive market for brands & retailers

With almost 30 million consumers, Benelux is an underestimated market and represents a growth opportunity for domestic and foreign brands and retailers. Especially within the fashion industry, which is getting back on its feet after it was hit by the covid-crisis. Focus on Benelux with Kris Vijverman, Managing and Legal Director of Webhelp Payment Services Benelux, who shares his expert vision of the market.

Why (and how) CX automation can be a game-changer for the travel industry

Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.

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