How OEMs can transform their business models while adapting effectively to today’s customers with a future-proof strategy.
Simon Garabette, Webhelp’s SVP Operations for North America digs a little deeper into what a business needs to consider when working with a BPO, and why a framework can be helpful in designing customer-centric service.
Scott Weeth, CCRO and Steve Eveland, Business Development Executive, Webhelp Americas, share some pointers on how to know what makes a difference – and how to make sure your partner has it.
The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.
In the skies of the business world, clouds are gathering: pandemics, ecological crises, inflation, war. For policy makers, this climate […]
Richard Chataway appointed Director of new Nudge Practice bringing 15 years of experience in delivering positive business outcomes through improved CX
Fashion brands can achieve great things in the export market. And they can rely on the Fédération Française du Prêt à Porter Féminin (French Federation of Women’s Ready-to-Wear – FFPAPF) to increase their chances of international success. Anne-Laure Druguet, Director of International Projects at the FFPAPF, tells us about three levers that Fashion brands can take advantage of right now.
At the Future of Service conference in London, hosted by Webhelp and Gobeyond Partners, we explored how we can all think about design differently to achieve better outcomes for our customers, our organizations and wider society. Here are some of the headlines from a packed day of insight and inspiration.