15 Articles and Podcasts
8 ways to hire smarter (better, faster, stronger)

In a marketplace where candidates have never had so much power and choice, Marcy Sumner, Head of Recruitment for Webhelp Americas, follows up by considering how smart employers can make sure they don’t miss out on the right people.

Webhelp reflects on key year for global growth

Webhelp reflects on key year for global growth and looks towards continued investment in people and technology for 2023

Are OEMs ready for the CX challenges of the Agency Sales Model?

How OEMs can transform their business models while adapting effectively to today’s customers with a future-proof strategy.

How do you know if your outsourced service strategy is right for your business?

Simon Garabette, Webhelp’s SVP Operations for North America digs a little deeper into what a business needs to consider when working with a BPO, and why a framework can be helpful in designing customer-centric service.

Why finding the right CX partner really matters – and what to look for

Scott Weeth, CCRO and Steve Eveland, Business Development Executive, Webhelp Americas, share some pointers on how to know what makes a difference – and how to make sure your partner has it.

The Webhelp Anywhere approach to candidate experience

The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.

Our 8th edition of OneShot magazine about Uncertainty is live, don’t miss it!

In the skies of the business world, clouds are gathering: pandemics, ecological crises, inflation, war. For policy makers, this climate […]

CX Leaders to Benefit from New Behavioral Science Practice at Gobeyond Partners

Richard Chataway appointed Director of new Nudge Practice bringing 15 years of experience in delivering positive business outcomes through improved CX

Fashion for export: the Fédération Française du Prêt à Porter Féminin’s three levers

Fashion brands can achieve great things in the export market. And they can rely on the Fédération Française du Prêt à Porter Féminin (French Federation of Women’s Ready-to-Wear – FFPAPF) to increase their chances of international success. Anne-Laure Druguet, Director of International Projects at the FFPAPF, tells us about three levers that Fashion brands can take advantage of right now.

What does the future of customer service look like?

At the Future of Service conference in London, hosted by Webhelp and Gobeyond Partners, we explored how we can all think about design differently to achieve better outcomes for our customers, our organizations and wider society. Here are some of the headlines from a packed day of insight and inspiration.

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