6 Articles and Podcasts
How manual fallback can transform your customer onboarding
SHAREAny companies using automation to streamline their Know Your Customer (KYC) process, whether it’s to onboard B2C or B2B customers [...]
Webhelp Recognized as a Best Place to Work Globally

Triple success for Webhelp with Best Places to Work globally, in Africa and for Women in Algeria

Webhelp expands Leadership Team further with Appointment of Samantha Williams, MD Client Solutions

Webhelp is pleased to announce the appointment of Samantha Williams within its expanded Leadership team in the role of MD, Client Solutions.

Navigating consumer loyalty, pressure, and channels: insights for UK retailers in 2023

Mark Guest, Managing Director – Retail sector at Webhelp, looks at the most significant industry challenges and opportunities within UK retail and predicts some critical areas on the sector’s agenda in 2023. 

Betting: how Betconstruct successfully outsources its KYC

As we enter 2023, betting is on the rise: KYC is therefore becoming a critical issue for coping with large volumes of registrations. In addition, the sector is subject to constantly evolving regulations, particularly in the context of the fight against money laundering and the financing of terrorism. Another constraint on KYC is the need to deliver a great customer experience and the best possible conversion rate. In a meeting with an expert, David Ozararat, CEO France of the SoftConstruct group, he explains how Betconstruct (Vbet.fr/Partouchesport.fr/Barrierebet.fr) has been outsourcing its KYC operations to Webhelp KYC Services since 2019.

Tammy Chetty discusses the positive impact of BPO sector in South Africa

Tammy Chetty, Managing Director of South Africa, talks about the level of opportunities now being seen within the country’s economy, its ability to rapidly create jobs at scale, and how Webhelp is helping with job creation.

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