One of the key success factor of B2B marketplaces is to support sellers, from onboarding to content management and customer relations.

Webhelp and Concentrix Corporation (Nasdaq: CNXC) announced they have entered into exclusive negotiations to combine in a transaction valuing Webhelp at approximately $4.8 billion, including net debt.

In March, Webhelp hosted a CCMA (Call Centre Management Association) CONNECT event on the topic of “Changing Customer Expectations”, with different senior leaders invited to present their views on how the contact centre is responding to the evolving landscape that we now see.

Webhelp bolsters global exec team naming Monti Becker Kelly Senior VP of Global Clients.

Jonathan Cowey, our Regulated Services Director at Webhelp UK, explores the challenges that organisations in the financial services sector face as they try to improve onboarding processes. He also considers how these businesses can win by ensuring that a laser focus on customer-first onboarding can be a key differentiator as part of the overall customer journey.

Webhelp appoints tech industry veteran Benjamin Faes as UK CEO.