11 Articles and Podcasts
A hat trick for Webhelp at the 2023 CCA Excellence Awards

Webhelp has picked up three awards at this year’s prestigious Contact Centre Association (CCA) Excellence Awards.

Understanding the end-to-end KYC onboarding process

KYB and KYC onboarding is the first interaction clients and customers have with your brand, so making sure they’re fast, smooth and seamless is important to keep customers from losing interest in your application journey.

Webhelp and Think Human Foundation announce 2-year partnership with WorkingRite

This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.

Webhelp welcomes Hilary Hahn as Senior Vice President, Global Partnerships to drive US and global growth

As Senior Vice President of Global Partnerships, Hahn will be responsible for building strong client partnerships – both in the US and globally.

Webhelp to lead discussion around adoption of HealthTech Innovation at LSX World Congress

Now in its 9th year, the LSX World Congress is the leading partnering, strategy and investment event in Europe, with qualified 1:1 partnering at its core.

Webhelp receives award for its global Impact Sourcing efforts

An impact sourcing program can help companies on their journey to creating a more diverse, equitable, and inclusive workplace. Discover Webhelp’s initiatives, and why – in the wider industry – it makes commercial sense to include it as part of a balanced approach to win war for talent.

Why is compliance outsourcing important

What can compliance outsourcing do that in-house teams can’t? Get the ultimate guide to why you should consider regulatory outsourcing.

The B2B sales experience: how to build a successful journey

In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)

How outsourced customer service can drive cost savings

If you’re looking to deliver high-quality customer care at a lower cost-to-serve, outsourcing customer service fits the bill.

How to choose the right customer service outsourcing company for your business

The best customer service outsourcing companies are ones that are outcome-driven and have skin in the game.

[Whitepaper] One-stop shop platforms: are B2B marketplaces coming of age?

One-stop shop platforms: are B2B platforms coming of age?—download the study to learn about the challenges and opportunities for B2B marketplaces in 2023.

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