8 Articles and Podcasts
UK Online Safety Bill and its impact on customer experience

In this article, we’ll address the details of the Bill, the importance of trust and safety, and how implementing content moderation services can ensure your business remains compliant without it being detrimental to user experience. 

Webhelp achieves ESG success with EcoVadis silver certification

The Webhelp Group, covering all 60+ countries, has been awarded the silver medal in the EcoVadis Sustainability Rating. This achievement has allowed the company to enter the top 25% of the 90K+ companies rated globally by Ecovadis.

How to create game-changing CX with the compliance playbook built in

The right blend of human talent and supportive technology can enable financial services providers to harness new capabilities, use behavioral science to improve adoption, predict consumer behavior changes, and drive continuous improvement.

Multilingual CX: solving success blockers with machine translation

In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace. 

Webhelp announces Gobeyond Partners ambitious growth plans with the appointment of Raphael Hegeler

Webhelp, a leading global customer experience BPO player, today announced the appointment of Raphael Hegeler, as Global Head of Gobeyond Partners (Gobeyond), its CX Consulting brand specializing in solving complex customer journey challenges.

Outsourcing KYC remediation: how to reassure your clients

Who hasn’t received a suspicious message asking them to click on some weird link to confirm their personal data? Fraud […]

Outsourcing financial services compliance in the age of agility

Handing compliance off to a partner can be scary but it’s a win-win if you choose an experienced partner with a similar entrepreneurial drive to make business processes better, faster and cheaper.

Compliance unlocked: underpinning success in the UK automotive market

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

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