A blend of human moderators and AI on the frontline is essential for a strong solution that can cope with the volume of online content that needs to be checked.

Many experts have called for a pause in the ongoing development of artificial intelligence (AI). They argue that we are […]

Getting your order-to-cash process flow chart right takes time — and is different for every business — but here are the main components.

The considerations CX executives need to be aware of before deploying a Generative AI solution.

The panellists at the 2023 LSX World Congress exchanged ideas on how to create patient-centric solutions and the best practices in using digital health technologies to help address the challenges and barriers that patients and clinicians in the NHS face.  

By focusing on customer service, leveraging technology and data to connect the various touchpoints across the car buying journey, and forging strong partnerships between OEMs and dealers, the agency model has the potential to completely reshape the automotive industry.

Our people are our most prized asset and we know that our ability to continuously grow the talent we have within our organization will continue to set us apart from the rest of our competitors. You can find out more about Webhelp’s commitments to its people and to fairness by taking a look at our website.

An AI revolution is arriving in customer service strategy, but the humans are not being replaced anytime soon.