6 Articles and Podcasts
Webhelp finalists for an incredible 16 awards at the European Contact Centre & Customer Service Awards (ECCCSAs) 2023

The finalists have just been announced for this year’s ECCCSAs. Here’s why we’re excited. Being recognized by our peers for […]

Reshaping Retail CX: AI, Blockchain, And New Tech For New Customer Experiences

Retail is on the precipice of a global paradigm shift powered by the accelerated capabilities of disruptive technology. The sheer […]

How to Reduce Costs Through CX Transformation

Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.

Reshaping Retail CX: Bridging The Gap With Generative AI

In case you haven’t heard, artificial intelligence (AI) has rapidly evolved into a disruptive game-changer, transforming entire industries and reshaping […]

Bridging the Player Experience Gap – Part 3: An Outsourcing Guide for Gaming Companies

Player experience in the world of video games is no longer just about the game itself. It refers to the […]

Reshaping Retail CX: Blending In-Store With Digital for Superior Experiences

If customers could decide the future of retail, what would they choose? The convenience of online shopping? Or the tactile, […]

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