12 Articles and Podcasts
New economy organizations: 5 tips for adopting generative AI while scaling your customer experience

Generative AI presents a huge opportunity to narrow—and even prevent—the customer journey execution gap, addressing your customers’ immediate needs and demands while providing the satisfying experiences they have come to expect

Insurance Outsourcing

While insurers are getting squeezed by new regulations & competitors, outsourcing insurance services like Customer Experience can protect profits and create agility to fight back.

Insurance customer experience is changing: Here’s what you should know 

The ideal convenient, connected customer experience in insurance is getting harder to deliver — but it’s also an opportunity to reduce ops & claims costs.

4 Customer Experience risks (and best practices) when expanding to new markets 

When brands expand into new markets, inconsistent CX quality is often inevitable. Find out the best practices

Travel trends in 2024 – what’s on the horizon for the global travel industry?

As anyone who has ever booked a holiday knows, the art of a successful holiday often begins with planning ahead. […]

Scaling Customer Support: Blending People and Tech for Digital Growth

Embracing a CX approach based on appreciation and respect for your global customers can lead to sustained growth in an ever-diversifying market.

eBook: Insurance’s big shift from digital transformation to rapid agility

After years of disappointments, insurers are thinking about digital transformation differently. They’re finding new paths that are faster, more cost effective & more agile.

Optimize customer experience relying on a sustainable content moderation team

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

Player Experience: Trends & Developments

When attending Gamescom 2023, the world’s biggest games event in Cologne, Germany, Concentrix + Webhelp organized a Player Experience Executive […]

Why Marketplaces Are the Right Fit to Boost the Circular Economy

In this latest in our series on marketplaces, we’re looking at the catalyst that marketplaces have been in the circular […]

What Will the Eu’s New Digital Services Act Mean for Marketplace Operators?

Nearly a decade in the making and some 25 years since the last major piece of EU digital legislation, the […]

What Are The Trust And Safety Threats To A Marketplace – And What Can You Do About Them?

The risks and rewards of building trust into your platform have never been greater. The global projected market size of […]

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