Generative AI presents a huge opportunity to narrow—and even prevent—the customer journey execution gap, addressing your customers’ immediate needs and demands while providing the satisfying experiences they have come to expect

While insurers are getting squeezed by new regulations & competitors, outsourcing insurance services like Customer Experience can protect profits and create agility to fight back.

The ideal convenient, connected customer experience in insurance is getting harder to deliver — but it’s also an opportunity to reduce ops & claims costs.

When brands expand into new markets, inconsistent CX quality is often inevitable. Find out the best practices

As anyone who has ever booked a holiday knows, the art of a successful holiday often begins with planning ahead. […]

Embracing a CX approach based on appreciation and respect for your global customers can lead to sustained growth in an ever-diversifying market.

After years of disappointments, insurers are thinking about digital transformation differently. They’re finding new paths that are faster, more cost effective & more agile.

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

When attending Gamescom 2023, the world’s biggest games event in Cologne, Germany, Concentrix + Webhelp organized a Player Experience Executive […]

In this latest in our series on marketplaces, we’re looking at the catalyst that marketplaces have been in the circular […]

Nearly a decade in the making and some 25 years since the last major piece of EU digital legislation, the […]

The risks and rewards of building trust into your platform have never been greater. The global projected market size of […]