In recent years, user experience (UX) has become central to the success of online platforms. But how to ensure an optimized UX in the context of escalating and sensitive content, ranging from hate messages to traumatic videos? One answer: sustainable content moderation teams.

Drawing on our experience and interaction with the Trust & Safety industry, we’ve put together this playbook to give you a unique comprehensive view of human content moderation, helping you to create value for your company, your team and your users. What you’ll find in this playbook:

  1. How to recruit a team of moderators adapted to the job
  2. Training method to prepare your team
  3. Management processes to enhance your moderators’ efficiency
  4. The importance of well-being for moderators, and how to encourage it at work
  5. Exclusive tips based on our own experience