As growth of the Business Process Outsourcing (BPO) sector in Cape Town continues to be recognised as a key driver of investment, up-skilling and jobs in the city, our South Africa team were delighted to welcome Mayoral Committee Member for Economic Opportunities and Asset Management, Alderman James Vos, and the department’s Portfolio Committee to our Claremont site.

The visit was part of a large piece of work Alderman James Vos is doing to promote Cape Town and the BPO sector, working directly with Cape BPO and BPO providers. Ranked first in the world as the most favoured offshore destination in last months BPO omnibus, over the past 3 years the BPO sector in Cape Town has attracted R3,4 billion worth of investments fuelling economic growth and employment.

Alderman James Vos explained:

When I was given oversight over the City’s Enterprise and Investment Department in 2018, one of my main goals was to see the City of Cape Town make meaningful strides in the fight against unemployment and to stoke economic growth. We could achieve this by targeting high growth sectors such as BPO and working with our Strategic Business Partners in those industries. The result is a phenomenal R3,4 billion in investments pumped into the economy in the past three years alone. The sector employs more than 60 000 people in the city, with over 17 037 of them gaining employment in the last three years.

“This goes to show that Cape Town, despite these trying times, is still seen as one of the preferred destinations for contact centres to base their operations. As a high-performance African business hub, we are working on all fronts with investors, high growth sectors and small to medium enterprises to create the right conditions for investment and development.

The BPO sector also drove over R1,2 billion in investments in the midst of the global coronavirus pandemic with Brandon Aitken, Webhelp’s Chief Commercial Officer in South Africa, saying:

Despite the pandemic, we have brought eight new clients to South Africa since the start of 2020 and in doing so created 2050 South African jobs, with 1400 of these roles coming to Cape Town. International clients from the retail sector in the United Kingdom, Europe and North America, as well as the travel sector, have driven this exceptional growth. Looking ahead, 2021 promises to be another year of new and exciting employment opportunities for young South Africans.