29 Articles and Podcasts
Bridging the Player Experience Gap – Part 1: Talent

In the dynamic world of video games, delivering a captivating and immersive player experience is crucial to the success of […]

Should there be greater regulatory control of Generative AI solutions?

Many experts have called for a pause in the ongoing development of artificial intelligence (AI). They argue that we are […]

Webhelp Given Top Ratings in Customer Experience Globally by Everest Group

Webhelp named Major Contender in first assessment for the Americas, Major Contender & Star Performer in APAC, and Leader in […]

Discover our new edition of the OneShot!

Don’t miss our 8th edition of the OneShot magazine about uncertainty! In the skies of the business world, clouds are […]

Webhelp delivers 20% performance improvement for clients by leveraging conversational AI
SHAREParis, April 6th, 2021 Webhelp, a leading global provider of customer experience (CX) and business solutions, today announces a host [...]
Season´ s greetings and a happy new year!
SHARE The past year has been a very challenging time for all of us – however, every challenge presents us [...]
The HUB #13 – Read our latest edition of our company magazine
SHARE As a people first company, our corporate magazine focuses on our employees. Published twice a year, we are always [...]
Webhelp strikes gold at the Engage Awards
SHAREWebhelp won the top prizes in the ‘Best Use of Training’ and ‘Best Partnership Solutions During a Crisis’ categories at [...]
Webhelp DACH – an outsourcing partner for companies in the DACH region and beyond
SHAREWith changing conditions and the decreasing number of CX suppliers in the delivery market, customer experience management is becoming an [...]
Peak Voices Part 2: Increased Service Demand in South Africa
SHAREA demand peak in Customer Service Management is expected during Black Friday, the festive season and beyond. In the second [...]
Black Friday, the retail rush in the COVID era
SHAREBlack Friday is an American consumer institution, where hordes of shoppers traditionally lined the streets waiting for the stores to [...]
Peak Voices Part 1: Increased Service Demand in South Africa
SHAREWhen describing a peak in customer experience, there are two separate meanings: the first is a peak moment as experienced [...]
Automotive distance selling framework: building a successful sales strategy
SHAREWebhelp sector experts Carole Rousseau, Business Unit Director Travel, Leisure, Automotive & Mobility, and Stéphane Chavatte, Account Director, share their [...]
Webhelp signs partnership with Allente
SHARESTOCKHOLM November 5th 2020 Allente has chosen Webhelp for the delivery of customer experience solutions including customer service, contact center [...]
Webhelp named CXM Leader by Everest Group for the second time in 2020
SHAREFollowing our positioning as a Global Leader in Customer Experience Management (CXM) by the leading analyst, Everest Group, we have [...]
OneShot – Dark social
SHARE You are certainly missing something; two thirds of content shares take place in private channels. Are people talking about [...]
OneShot – Win back trust in the era of fake news
SHAREWe take a look at how the social media landscape is overshadowed by scandals with François-Bernard Huyghe, a specialist in [...]
Webhelp Confirming End of Operations in Kaunas, Lithuania
SHARESTOCKHOLM, October 13th, 2020 Global customer experience company Webhelp confirms their closure of its operational site in Kaunas, Lithuania by [...]
Changing Lives in South Africa: Advisors in their own words
SHAREAs Webhelp’s partnership with Harambee Youth Employment Accelerator continues, Cathy Kalamaras takes a look back at the story so far, [...]
The DSA – a newfound content moderator
SHAREStrengthening the responsibility towards online platforms, the DSA could be the newfound content moderator. As the digital economy continues to [...]

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