Imagine being able to understand what frustrates your customers and fixing these for the next customers. That would not only deliver your Consumer Duty evidence but also, most importantly, solve your customer friction points, ultimately leading to increased customer satisfaction, retention, and brand advocacy.
Do you work in fashion? Do you go to Europe’s big showrooms in Paris, Milan, London or Munich? So do […]
Successful marketplaces stand out for their capacity to reduce the risk of non-payment. Securing customer’s accounts is one of the […]
eIDAS 2.0 (Electronic Identification And trust Services) is the new regulation on electronic identification adopted by the European Parliament and […]
Modernizing customer experience isn’t just about delighting customers — it’s about using journeys to speed up capital and reduce the cost of claims and support.
Modernizing customer experience isn’t just about delighting customers — it’s about using journeys to speed up capital and reduce the cost of claims and support.
Delivering seamless, multilingual experiences is pretty challenging, especially when focusing on growth. Apply the right strategy so you can ensure your CX resonates wherever you choose to expand.
Generative AI presents a huge opportunity to narrow—and even prevent—the customer journey execution gap, addressing your customers’ immediate needs and demands while providing the satisfying experiences they have come to expect
Legacy insurers, new economy companies, and other brands entering the insurance market need the deep expertise, efficiency, and scalability insurance outsourcers offer.
The ideal convenient, connected customer experience in insurance is getting harder to deliver — but it’s also an opportunity to reduce ops & claims costs.
When brands expand into new markets, inconsistent CX quality is often inevitable. Find out the best practices
After years of disappointments, insurers are thinking about digital transformation differently. They’re finding new paths that are faster, more cost effective & more agile.
Webhelp has been recognized as a Global Leader in Everest’s CXM PEAK Matrix. Download the report to find out why they ranked us so highly.
Expand your business without compromising on top-notch customer experiences. Discover the opportunities for delivering game-changing customer journeys in our eBook.
The negative effects of inadequate player support can be detrimental to both players and gaming companies. Investing will help to ensure a positive player experience, foster player satisfaction, and build a strong and loyal player base.
Insurance providers need to make sure that they implement KYC processes that are both robust and offer the best possible customer experience.
Customer journey mapping is critically important and can drive a transformation program to success by helping to understand exactly how customers are behaving.
In this article our Global Wellbeing Director, Kristaps Bekis, focuses on the five main fails we see organizations make when trying to manage their employees’ wellbeing. What are the biggest mistakes companies in the Trust & Safety industry make – and what can we learn from them?
AI offers a great opportunity to automate many different business processes. It will affect every company in every industry, but for the majority of human-centered processes, people are the most valuable asset your business can possess.