1194 Articles and Podcasts
H&M and Webhelp finalize acquisition of H&M’s Nuremberg customer service center

Webhelp doubles number of people in Nuremberg with the addition of 500 H&M customer support employees Paris, FRANCE – 1 […]

How the travel industry can level-up with personalization (and unlock its possibilities)

Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]

How to speak their language: Changing the game in multilingual CX

Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.

Why (and how) CX automation can be a game-changer for the travel industry

Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.

Why the customer journey is more important than ever

Customers are wanting more form brands. Find out how brands can design a seamless customer journey and deliver game-changing CX and gain competitive advantage.

TrustCon 2022: busting 5 common myths about trust and safety

After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.

How WFH can win you the best people (and get the best from them)

Francesca Zanisi, Group Chief People Officer, explores why WFH can be a huge boost for recruitment and retention of the best talent, as well as a way to manage risk and cost in your business.

Solving automotive’s online sales conversion and CX problem

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

What’s the scale of the skills challenge in the travel sector – and what can be done about it?

There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]

Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]

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