1200 Articles and Podcasts
Why (and how) CX automation can be a game-changer for the travel industry

Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.

Why the customer journey is more important than ever

Customers are wanting more form brands. Find out how brands can design a seamless customer journey and deliver game-changing CX and gain competitive advantage.

TrustCon 2022: busting 5 common myths about trust and safety

After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.

How WFH can win you the best people (and get the best from them)

Francesca Zanisi, Group Chief People Officer, explores why WFH can be a huge boost for recruitment and retention of the best talent, as well as a way to manage risk and cost in your business.

Solving automotive’s online sales conversion and CX problem

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

What’s the scale of the skills challenge in the travel sector – and what can be done about it?

There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]

Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]
Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]
What’s the state of the [travel] nation?
In this next blog in our travel series, we’ll be hearing from Nora Boros, Chief Sector Growth Officer, who looks [...]

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