A blend of human moderators and AI on the frontline is essential for a strong solution that can cope with the volume of online content that needs to be checked.

Getting your order-to-cash process flow chart right takes time — and is different for every business — but here are the main components.

The considerations CX executives need to be aware of before deploying a Generative AI solution.

Our people are our most prized asset and we know that our ability to continuously grow the talent we have within our organization will continue to set us apart from the rest of our competitors. You can find out more about Webhelp’s commitments to its people and to fairness by taking a look at our website.

An AI revolution is arriving in customer service strategy, but the humans are not being replaced anytime soon.

The right blend of human talent and supportive technology can enable financial services providers to harness new capabilities, use behavioral science to improve adoption, predict consumer behavior changes, and drive continuous improvement.

Who hasn’t received a suspicious message asking them to click on some weird link to confirm their personal data? Fraud […]

Handing compliance off to a partner can be scary but it’s a win-win if you choose an experienced partner with a similar entrepreneurial drive to make business processes better, faster and cheaper.

KYB and KYC onboarding is the first interaction clients and customers have with your brand, so making sure they’re fast, smooth and seamless is important to keep customers from losing interest in your application journey.

As Senior Vice President of Global Partnerships, Hahn will be responsible for building strong client partnerships – both in the US and globally.

An impact sourcing program can help companies on their journey to creating a more diverse, equitable, and inclusive workplace. Discover Webhelp’s initiatives, and why – in the wider industry – it makes commercial sense to include it as part of a balanced approach to win war for talent.

What can compliance outsourcing do that in-house teams can’t? Get the ultimate guide to why you should consider regulatory outsourcing.

In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)

If you’re looking to deliver high-quality customer care at a lower cost-to-serve, outsourcing customer service fits the bill.

The best customer service outsourcing companies are ones that are outcome-driven and have skin in the game.

One of the key success factor of B2B marketplaces is to support sellers, from onboarding to content management and customer relations.

Webhelp and Concentrix Corporation (Nasdaq: CNXC) announced they have entered into exclusive negotiations to combine in a transaction valuing Webhelp at approximately $4.8 billion, including net debt.

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

Upskilling South Africa’s youth is key to future success, and an area that requires urgent input is digital transformation. As […]

Michael Budden, Financial Services & KYC Programme Director at Webhelp, looks at the most significant industry challenges and opportunities within regulated services and predicts some critical areas on the sector’s agenda in 2023.