1234 Articles and Podcasts
Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation

With manufacturers racing to respond to a watershed era that could define winners and losers over the next 15 years.

Do you know your UBO? How US law is changing KYC for businesses

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

UK Star Awards 2022: Hundreds of game-changers from across Webhelp celebrate winners in Scotland

This year marks the 12th anniversary of the Webhelp UK Star Awards which were held at Cameron House on Loch […]

What makes a digital dealership? People, processes, technology and analytics

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

The Metaverse Vs. The Hype: What does your CX team look like in the metaverse?
In the sixth and final blog in our series cutting through the metaverse hype, we’re looking at the changes that [...]
How can we enter the metaverse today?
In the next blog in our series cutting through the metaverse noise, we’re taking a break from our regular schedule [...]
Webhelp and Columba Leadership: Supporting hundreds of learners over eight years

Since 2014, Webhelp South Africa has been supporting Columba Leadership, a South African social enterprise that offers values-based leadership programmes for Grade 10 -12 learners, principals and educators.

Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
The Metaverse Vs. The Hype: What does the metaverse mean for customer experience?
In the fifth in our blog series cutting through the metaverse hype, we’re looking at what’s in store for customer [...]
KYC in Fintech: Tackling the 3 Biggest Challenges

Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech sector.

Moderating User Generated Content

Find out how can you manage the inherent risks user-generated content poses while reaping the substantial benefits.

How To Build Your Own Content Moderation Team

Get an overview of everything you need to know and do to build and develop an effective in-house content moderation team of your own.

Protecting the Wellbeing of Content Moderators

Find out about the dangers moderators face, and the measures industry leaders are taking to ensure they are protected and supported.

Human Content Moderation: Why It Matters, and How to Approach It

Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.

Outsourcing Content Moderation

This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.

The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
The Metaverse Vs The Hype: What do brands need to know?

In the third blog in our series, Sandrine Asseraf, Group Managing Director Americas and ESG, is looking at how businesses can position themselves to be ready for the metaverse. She also looks at brands already staking their claim and what you can learn from them.

Hanae Chino discusses Impact Sourcing on GSA Sourcing TV

Webhelp is incredibly proud to win the Social Programme of the Year at the 2022 Global Sourcing Association Awards for our impact sourcing program.

Webhelp Achieves the ‘Gold Standard’ For Data Processing

We believe in actions not words. Webhelp are one of only 16 companies in the world which have achieved Binding Corporate Rules deemed ‘The Gold Standard’ for data processing.

The Metaverse Vs The Hype: What’s really in it for consumers?

In this second blog in our 6-part series, we’re looking what the metaverse could mean for consumers. Pascal Iakovou, Head of Social Media at Netino by Webhelp, examines how we already behave in metaversal spaces, and how the metaverse could change the way we do CX.

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