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Webhelp Celebrates International Women's Day 2022 - #BreakTheBias

International Women’s Day is an opportunity to celebrate the progress made towards achieving gender equality, equity and empowerment.

It is also a time to critically reflect on those accomplishments and strive for a greater momentum towards more gender balance worldwide. It is a day to stand together as a united force – because a better world is a more balanced world.

#BreakTheBias – We are so much more than one can see!

Imagine a world free of bias, stereotypes, and discrimination.

A world that is diverse, equitable, and inclusive. A world where difference is valued and celebrated. Together we can forge gender equality.

Collectively we can all #BreakTheBias.

Individually, we’re all responsible for our own thoughts and actions – all day, every day.

We can break the bias in our communities, workplaces, schools, colleges, and universities.

Together, we can all break the bias – not just on International Women’s Day (IWD), but all year round.​

Women in Webhelp

Advancing gender balance within Webhelp is our next major program on the ESG More For People agenda, after Impact Sourcing.

Today, we stand at about ~56% of women in Webhelp (59% in the advisor roles and 46% in the non-advisors’ roles). However, when we look at senior roles, there is still room for improvement: ~39% of our management top 500 for instance.

In the coming months, we will organize dedicated workshops and leverage our annual YourCall colleague survey to get feedback and advance the work within our organization. There will also be quick-win guides to help us all on this journey.

With our extensive community, we will continue to be inspired by the initiatives already in place regionally, “Supporting Women in Leadership” in Webhelp’s UK Region and “She Leads” in Webhelp Americas, for example.

Learn more about Webhelp initiatives

ESG - #MoreForPeople
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Webhelp Named a Leading Impact Sourcing Provider at the 2022 Global Impact Sourcing Awards

Paris, France – 18, February 2022Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized for its pioneering leadership in Impact Sourcing at this year’s Global Impact Sourcing Awards presented by the International Association of Outsourcing Professionals (IAOP) in partnership with The Rockefeller Foundation.

The awards celebrate initiatives designed to bring more employees into the workplace from disadvantaged backgrounds. Webhelp received the Impact Sourcing Provider Award for its strategy and approach to scaling its model globally. Since its founding, Webhelp has been strategically deliberate about how impact sourcing models are scaled and embedded into the fabric of its business and culture.

This includes setting a clear impact hiring strategy and measurable objectives across its group. For example, in 2021, 4,400+ new recruits came from impact hiring initiatives. In 2022, Webhelp aims to set impact hiring as a full operating model in every new opening country. In addition, the business is committed to extending this operating model to every existing country by 2023 while making sure that 10 to 15% of new hires are impact sourced by 2025.

Some examples of impact sourcing projects where Webhelp has seen real results include programs to bridge English language barriers, hiring disadvantaged youth, reintegration initiatives to help female prisoners get into work, and building an ecosystem to support migrant and refugee employability. As a purpose-driven business, Webhelp’s investment in each initiative ensures it can deliver on its ESG commitments while also providing access to an untapped talent pool that can support future business success.

Webhelp’s strategy encompasses a holistic model for impact objectives across its employees, clients, and suppliers, and into the ecosystems where they work, recognizing that procurement supply chains can create broader forms of impact in areas where Webhelp chooses to invest in local communities. To enable these efforts, the company also implemented a leading procurement platform, EcoVadis, to help objectively assess areas of impact sourcing with 6,000 suppliers across the group.

Sandrine Asseraf, Group Managing Director, Americas & ESG at Webhelp, said:

“Webhelp believes in impact sourcing as a holistic and systemic approach to business, meaning we collaborate and partner with all our people, our clients, specialist impact partners and suppliers to achieve meaningful results. As a people-first business, we put this approach and commitment at the heart of our business strategy, recognizing its importance in driving real and sustainable change across the regions in which we operate. It is a long and ambitious journey, and we cannot wait to do more.”


WebHEALTH Kilometer Challenge - Mind, Body, Planet

For the second year of many more to come, Webhelpers across the globe reunite for the annual Kilometer Challenge.

The first edition was an immense success in terms of participation and going beyond expectations, coupled with raising funds and awareness.

This September we’ve not only set the bar higher, with close to 1500 passionate game-changers taking on the challenge of covering 150.000 kilometers in 30 days, but we again do so for a cause worth making an impact for.

Doing more for the environment with our Kilometer Challenge

As a purpose-driven company, our Environmental, Social, and Governance (ESG) strategy is key in bringing our vision of making business more human, come to life. Throughout the year, many of our teams engage in activities around our four pillars of People, Planet, Progress, and Philanthropy, while as a business we continuously invest in initiatives to make a positive contribution.

For this year’s Kilometer Challenge, we’re encouraging our participants to not only work on their mind and body, but also take care of our planet, by plogging their kilometers.

The term plogging comes from Sweden’s Ploka and jogging, where people were keen to make a difference by combining their jogging with picking up litter: particularly waste that can’t degrade naturally and poses a threat to the environment such as plastics and metals. Although consciousness and the threat of waste and plastics has particularly been rising across the world, we still have a long way to go. According to the UN, in just one lifetime the amount of plastics produced has exploded massively, with over 56% of the volume produced in the 21st century. While some plastics are used for long periods of time, about 40% of products are discarded within a month leading to about 300 tons of plastic waste yearly, of which only 10% is recycled today, more than half ends up as waste in landfills or nature.

At Webhelp we regularly undertake actions to make a positive impact, beyond our recycling efforts and reduction of plastic consumption. Over the past summer, our WebHEALTH running club which reunites running enthusiasts from all over the Webhelp world, plogged their way through Plastic Free July. On World Environment Day, 25 Algerian Webhelp volunteers paired up with an association for kids with Down syndrome to plant trees and clean over 1000m2 of forest. And with the Kilometer Challenge we are stepping up our efforts to make a positive impact for our planet.

We’re strong believers that even the smallest  effort can have a snowball effect, so we’re calling our Kilometer Challenge participants, but also our supporters and partners to raise awareness and take action. Alone we can do a lot, together we can do so much more!

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Webhelp installs community defibrillator in Dunoon

Webhelp has installed a community defibrillator in Dunoon as part of an initiative to install Automatic External Defibrillators (AED) on all of its UK sites.

 

The crucial piece of life-saving equipment has been made available in the event of an emergency outside Webhelp’s Caledonia House office which is next to Sandbank Primary School. Anthony Sinclair, Director of Resilience and Property, explains:

 

“As a business focused on putting our people first, our health and safety strategy isn’t just about protecting our colleagues, but the communities we’re part of as well. To help safeguard our colleagues and indeed the communities where we work, Webhelp is installing AEDs at a number of our UK sites, including one in Dunoon which comes with paediatric pads. All of the sites were chosen where there are currently no AEDs registered on the national circuit near these locations, so by installing publically accessible AEDs on the exterior of our buildings, we feel we can help make a difference the wider community.”

 

 

Installation of the Dunoon defibrillator was complete on 31st of August 2021 and joining the free training on the day, delivered by Webhelp’s Health and Safety Manager, Craig Rooney, were first aiders from Sandbank Primary School. Head Teacher, Jamie Houston commented:

 

“When we were contacted by Craig, we didn’t hesitate to get involved. We are delighted that this life-saving equipment has been made available to us. We can’t thank Craig and the Webhelp team enough for the training provided.”

 

The Caledonia House defibrillator comes with an additional set of Paediatric Pads designed for use on children between one and eight years old, or under 25kg/55lbs in weight is registered with the Scottish Ambulance Service and will be available 24/7 meaning even when the Webhelp building is closed, it will be accessible.

 

According to the British Heart Foundation, around 30,000 people in Britain every year suffer from sudden cardiac arrest in the community, and when an AED is used within 3-5 minutes of a cardiac arrest, the survival rate increases significantly from 7% to 64%.

 

As part of Webhelp’s Health and Safety strategy, refresher defibrillator training is underway with trained first aiders across their UK sites.


Lighting our way to “Our greener future”

As part of our on-going aim to reduce energy consumption and in line with our Greenhelp targets, we are thrilled to see our Derby site switching to 100% LED lighting. The project will see the site using 100% energy efficient lights, which will considerably reduce consumption and continuously improve energy management across our estate.

Advantages of LED Lights:

  • 25% – 80% less energy consumption
  • 3 – 5 times longer lifespan
  • Negligible heat emissions

It’s amazing to learn how much we are cutting down on our carbon footprint as an organisation by just replacing the lights at Derby and we can continue to further reduce this with your support. If a light is turned on and no one is there – you could turn it off and make a great impact to our carbon footprint.

 

Installation of the LED lights began on Monday 2nd of August. While the project was greenlit way back at the beginning of 2020, the onset of Covid-19 delayed plans so it’s fantastic to see a return to action on our green initiatives.

With our Falkirk and Glasgow Hope Street sites almost at 100% LED lighting, we will be looking to upgrade more sites around the region to this more efficient and environmentally friendly option.​

 

Webhelp UK is progressing on our journey to improve our environmental performance. We are truly committed to “Our Greener Future” and this initiative is a positive step towards enhancing our environment.


Bears of Sheffield

In support of Sheffield Children’s Hospital Webhelp are sponsoring our very own bear in this summer’s Bears of Sheffield sculpture trail. With so many restrictions over the past year, it’s a pleasure to be part of this art exhibition to unite the city.

 

We are proud to be sponsors of the Bears of Sheffield for 2021 coordinated by The Children’s Hospital Charity. With less than 3 weeks to go until the hunt begins, we can bearly contain our excitement.

Between 12 July and 29 September, 60 big bears will be showcased around Sheffield, including our very own Pastel Patchwork Pattern Bear designed by Fun Makes Good, a Scottish design studio founded by textile designer Eleanor Young. The bear is a continuation of some of Fun Makes Good’s previous work, having collaborated with Artfelt to create bespoke textiles and interior decorations for various spaces within Sheffield Children’s Hospital. There will also be 100 little bears in the trail designed by local schools, and painted by professional artists.

The bears will raise funds to transform the Cancer and Leukaemia ward at Sheffield Children’s Hospital. Patients going through treatment will often stay in the hospital for weeks, so the vison is to have rooms with space, privacy and natural light.

Our Webhelpers across three Yorkshire sites are busy planning activities to generate funds for this amazing cause. The countdown is on until the bears come out to play, and we can’t wait to find them all!

“Sheffield Children’s hospital is a fantastic cause that is very close to many of our colleagues’ hearts across our Yorkshire sites, and one that we have been proud to support through various events with The Children’s Hospital Charity over the years. I am thrilled to be part of the ‘Bears of Sheffield’ event, and can’t wait to see them out and about in Sheffield!”

Nathan Woodhams, Operations Director, Webhelp


Webhelp to broaden non-profit initiative to support education and inclusion worldwide

As a Think Human company, Webhelp fosters an inspirational culture, one through which Webhelpers are encouraged to make a difference in the world. Environmental, Social, and Governance (ESG) has always been at the core of Webhelp’s identity, which is why we’ve championed the support of global charity initiatives since 2015.

Over the years, it’s become clear that the broad disparity in access to education often impacts people’s lives significantly. Exclusion can affect anyone, regardless of age, gender, or background, and just a set of unfortunate circumstances, coupled with a lack of support, could have people left behind.

The founding of SHARED Foundation 

Charged to address the issue in 2015, Webhelp launched the SHARED Foundation (Solidarity, Humanitarian, Aid, Environment, Diversity) under the Foundation of France. SHARED’s mission was to support professional integration and employability by promoting access to general education and digital skills development.

SHARED has supported local associations in the countries where Webhelp operates under the French region. In 2019, Webhelpers began coordinating initiatives to identify local associations in each country and opened the opportunity for employees to participate in volunteer projects. Over the last five years, SHARED has helped 15 associations across eight countries, enabling over 2,000 people to gain the knowledge and skills necessary to enter the local job markets.

An international mission: Think Human Foundation

SHARED’s success in the French-speaking part of the Webhelp world made it possible to envision a more significant impact and fight against inequality in the over 50 countries where Webhelp branches sit.

In January 2020, Webhelp, together with its shareholders and Olivier Duha, co-founder and CEO of the group, formed Think Human Foundation to promote this development globally. The foundation has the same goals as SHARED but with a much broader scope. Webhelpers worldwide can advance our people-first commitment by supporting local charity initiatives, be it financial, time, or expertise support.

Olivier Duha, CEO and Co-founder of Webhelp, remarked:

“Since the creation of SHARED Foundation in France in 2015, we’ve managed to grow Webhelp’s initiative to a force with a global reach, today known as Think Human Foundation. At Webhelp, we believe that education and inclusion are integral for a person to build their life, which is why it’s our mission to promote and foster more equitable opportunities for people to find their place in the workforce,”

“This foundation is more than a charity because our Webhelpers will dedicate their time towards working with local communities, regional networks, and national governments to create opportunities for people in the professional world. We are so proud that this global charity initiative has all the support of the global Webhelp family.”

To learn more about Think Human Foundation, visit the website at thinkhumanfoundation.org.


The Nest ESG for startups

Incorporating ESG initiatives from the ground up – A game-changer for startups

ESG (Environmental, Social, and Governance) initiatives are created using different elements that measure the sustainability and societal impact of an investment in a company or business. These roles of course can differ based on the industry and startup.

In order to create strategic value for ESG initiatives, companies can partner with a trusted advisor that is committed to an honest approach to measure sustainability and societal impact. Too often ESG initiatives can be done as a feel-good exercise or even in an attempt to “good-wash” a business. An experienced partner can be used in addition to a wide range of initiatives related to a company’s core business.

Continue your reading on the Nest by Webhelp to know why incorporating ESG initiatives from the ground up for a young company is key for its future growth and how The Nest, through the impact sourcing programs set up by Webhelp, can be a key partner to support startups’ growth in this context.

Click here to know more about ESG for startups
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Webhelp partners with Microsoft to stimulate economic growth in Egypt

Webhelp and Microsoft Egypt 2

Webhelp, a global leader in customer experience and business solutions, recently entered a partnership with Microsoft to create 200 jobs in Cairo, Egypt.

An official agreement was signed with a joint mission to grow the Webhelp Egypt business to 1,000 employees by the end of 2021 and expand to more than 4,000 employees over the next three years.

Driven by its vision to make business more human, Webhelp is committed to increasing diversity and investing in programs to promote education and integration in the more than 50 countries where it operates. Already a major employer in Africa and northern Africa, Webhelp is committed to growing its sustainable investments on a global scale.

The news comes after Webhelp signed a three-year agreement with Egypt’s Information Technology Development Authority (ITIDA) to invest EGP 200M into job creation, technical skill enhancement, and economic growth. In line with Webhelp’s impact sourcing initiatives, ITIDA aims to create intensive job opportunities for highly qualified Egyptian youth in information technology products and services.

Last Thursday, Amr Mahfouz, President of ITIDA, Mirna Arif, General Manager of Microsoft Egypt, Vincent Bernard, Group Chief Operating Officer, Etienne Turion, CEO of Webhelp Enterprise, and Alaa El Khishen, Webhelp Egypt CEO, witnessed the event at the official Ministry of Communications and Information Technology office in Egypt.

Microsoft and Webhelp’s collaboration will support remote presales and sales services of Microsoft digital transformation solutions to small and medium enterprise businesses. Webhelp’s enterprise practice has developed strong partnerships with major tech players globally, thanks to its strong expertise in B2B sales in this key sector. This agreement strengthens Microsoft and Webhelp Egypt’s future ambition to generate job opportunities to spur growth and prosperity in the region.

Mirna Arif, Country Manager, Microsoft Egypt, said:

“Our partnership with Webhelp will enable job creation, enhance skills and support our country’s growth story in the post-pandemic era. As we continue to empower public and private organizations across the country to achieve their digital agendas, we will continue to strengthen Egypt’s position as the destination of choice for attracting global investments.”

Vincent Bernard, Group Chief Operating Officer, announced:

“We are proud that thanks to our enterprise expertise and global way of working, we have become a trusted partner of a major player like Microsoft. Our partnership will become part of Webhelp’s ESG initiative to empower new generations through offering the opportunity to become trained and internationally certified in pre-sales services, digital sales, and sales channels. In the coming years, we have plans to invest further in opportunities for youth in Egypt.”

Webhelp and Microsoft Egypt

Webhelp South Africa celebrates Human Rights Day

On the 21st March 1960, South Africans faced brutality in the fight for freedom. In memory of this iconic event, we celebrate Human Rights Day, to commemorate the lives lost in the protest against Pass Laws.

 

What is Human Rights Day?
In the face of racism, segregation, and inequality, South Africans stood in protest as an act of defiance to reclaim their freedom. The innocent crowds seeking liberation faced brutality as police shot and killed many of the protesters at Sharpeville. The tragic act came to be known as the Sharpeville Massacre.

The Democratic government declared March 21, Human Rights Day as a tribute to those who fought for the rights we have today.

These rights include:

  • Equality – everyone is equal before the law and has the right to equal protection and benefit of the law.
  • Human dignity – everyone has inherent dignity and to have their dignity respected and protected.
  • Freedom of movement and residence – everyone has a right to freedom of movement and to reside anywhere in the country.
  • Language and culture – everyone has the right to use their language and to participate in the cultural life of their choice.
  • Life – everyone has the right to life.

At Webhelp South Africa, we are proud to recognise Human Rights Day. With five sites in South Africa, it is one of our growing offshore locations, with a talent pool of multi-lingual, multi-cultural diverse and passionate game changers servicing global clients across eight industries.

As we remember the sacrifices of those who fought for liberation, let’s be mindful on how important it is to promote diversity and inclusion in our work place today.

 

Our Diversity and Inclusion Roadmap includes:

Diversity Openness – Creating favourable ground to nurture and diversify initiatives.

Cultural Diversity – Celebrating our origins and communities

Access to employment – Changing the mindset of traditional recruitment and driving inclusive hiring methodologies

Gender Diversity – Creating a better balance, challenging stereotypes and broadening perception

Ability & Accessibility – Enabling Webhelpers with a long-term illness, impairment or disability to reach their full potential in the workplace

General Diversity – Whatever their stage in life, supporting Webhelpers through their professional journey

LGBT & Friends – A workplace where you can be yourself and grow, accepted without exception

 

Community Initiatives

Our people strategy is fundamental to our success and is shaped around our values as well as supporting our people to develop their careers with Webhelp.

In partnership with Harambee, we strive to positively impact youth unemployment in South Africa. Since 2016, we have welcomed around 850 Impact workers through Harambee into our organisation, and have found permanent positions for over 600 supporting various campaigns and clients, to remain in full time employment.

In 2020 we welcomed around 500 impact workers on an internship model sponsored by the City of Cape Town to gain valuable working experience.

“We will continue to drive our Impact sourcing model to make a positive impact on our communities and the youth of South Africa and continuing to embracing diversity and inclusion is a business imperative for us.” Cathy Kalamaras, People Director, Webhelp South Africa

 

As a people-first business, we care passionately about upholding human rights, being inclusive and promoting diversity.

Happy Human Rights Day from the Webhelp team.