WebHEALTH Kilometer Challenge - Mind, Body, Planet

For the second year of many more to come, Webhelpers across the globe reunite for the annual Kilometer Challenge.

The first edition was an immense success in terms of participation and going beyond expectations, coupled with raising funds and awareness.

This September we’ve not only set the bar higher, with close to 1500 passionate game-changers taking on the challenge of covering 150.000 kilometers in 30 days, but we again do so for a cause worth making an impact for.

Doing more for the environment with our Kilometer Challenge

As a purpose-driven company, our Environmental, Social, and Governance (ESG) strategy is key in bringing our vision of making business more human, come to life. Throughout the year, many of our teams engage in activities around our four pillars of People, Planet, Progress, and Philanthropy, while as a business we continuously invest in initiatives to make a positive contribution.

For this year’s Kilometer Challenge, we’re encouraging our participants to not only work on their mind and body, but also take care of our planet, by plogging their kilometers.

The term plogging comes from Sweden’s Ploka and jogging, where people were keen to make a difference by combining their jogging with picking up litter: particularly waste that can’t degrade naturally and poses a threat to the environment such as plastics and metals. Although consciousness and the threat of waste and plastics has particularly been rising across the world, we still have a long way to go. According to the UN, in just one lifetime the amount of plastics produced has exploded massively, with over 56% of the volume produced in the 21st century. While some plastics are used for long periods of time, about 40% of products are discarded within a month leading to about 300 tons of plastic waste yearly, of which only 10% is recycled today, more than half ends up as waste in landfills or nature.

At Webhelp we regularly undertake actions to make a positive impact, beyond our recycling efforts and reduction of plastic consumption. Over the past summer, our WebHEALTH running club which reunites running enthusiasts from all over the Webhelp world, plogged their way through Plastic Free July. On World Environment Day, 25 Algerian Webhelp volunteers paired up with an association for kids with Down syndrome to plant trees and clean over 1000m2 of forest. And with the Kilometer Challenge we are stepping up our efforts to make a positive impact for our planet.

We’re strong believers that even the smallest  effort can have a snowball effect, so we’re calling our Kilometer Challenge participants, but also our supporters and partners to raise awareness and take action. Alone we can do a lot, together we can do so much more!

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Webhelp installs community defibrillator in Dunoon

Webhelp has installed a community defibrillator in Dunoon as part of an initiative to install Automatic External Defibrillators (AED) on all of its UK sites.

 

The crucial piece of life-saving equipment has been made available in the event of an emergency outside Webhelp’s Caledonia House office which is next to Sandbank Primary School. Anthony Sinclair, Director of Resilience and Property, explains:

 

“As a business focused on putting our people first, our health and safety strategy isn’t just about protecting our colleagues, but the communities we’re part of as well. To help safeguard our colleagues and indeed the communities where we work, Webhelp is installing AEDs at a number of our UK sites, including one in Dunoon which comes with paediatric pads. All of the sites were chosen where there are currently no AEDs registered on the national circuit near these locations, so by installing publically accessible AEDs on the exterior of our buildings, we feel we can help make a difference the wider community.”

 

 

Installation of the Dunoon defibrillator was complete on 31st of August 2021 and joining the free training on the day, delivered by Webhelp’s Health and Safety Manager, Craig Rooney, were first aiders from Sandbank Primary School. Head Teacher, Jamie Houston commented:

 

“When we were contacted by Craig, we didn’t hesitate to get involved. We are delighted that this life-saving equipment has been made available to us. We can’t thank Craig and the Webhelp team enough for the training provided.”

 

The Caledonia House defibrillator comes with an additional set of Paediatric Pads designed for use on children between one and eight years old, or under 25kg/55lbs in weight is registered with the Scottish Ambulance Service and will be available 24/7 meaning even when the Webhelp building is closed, it will be accessible.

 

According to the British Heart Foundation, around 30,000 people in Britain every year suffer from sudden cardiac arrest in the community, and when an AED is used within 3-5 minutes of a cardiac arrest, the survival rate increases significantly from 7% to 64%.

 

As part of Webhelp’s Health and Safety strategy, refresher defibrillator training is underway with trained first aiders across their UK sites.


Lighting our way to “Our greener future”

As part of our on-going aim to reduce energy consumption and in line with our Greenhelp targets, we are thrilled to see our Derby site switching to 100% LED lighting. The project will see the site using 100% energy efficient lights, which will considerably reduce consumption and continuously improve energy management across our estate.

Advantages of LED Lights:

  • 25% – 80% less energy consumption
  • 3 – 5 times longer lifespan
  • Negligible heat emissions

It’s amazing to learn how much we are cutting down on our carbon footprint as an organisation by just replacing the lights at Derby and we can continue to further reduce this with your support. If a light is turned on and no one is there – you could turn it off and make a great impact to our carbon footprint.

 

Installation of the LED lights began on Monday 2nd of August. While the project was greenlit way back at the beginning of 2020, the onset of Covid-19 delayed plans so it’s fantastic to see a return to action on our green initiatives.

With our Falkirk and Glasgow Hope Street sites almost at 100% LED lighting, we will be looking to upgrade more sites around the region to this more efficient and environmentally friendly option.​

 

Webhelp UK is progressing on our journey to improve our environmental performance. We are truly committed to “Our Greener Future” and this initiative is a positive step towards enhancing our environment.


Bears of Sheffield

In support of Sheffield Children’s Hospital Webhelp are sponsoring our very own bear in this summer’s Bears of Sheffield sculpture trail. With so many restrictions over the past year, it’s a pleasure to be part of this art exhibition to unite the city.

 

We are proud to be sponsors of the Bears of Sheffield for 2021 coordinated by The Children’s Hospital Charity. With less than 3 weeks to go until the hunt begins, we can bearly contain our excitement.

Between 12 July and 29 September, 60 big bears will be showcased around Sheffield, including our very own Pastel Patchwork Pattern Bear designed by Fun Makes Good, a Scottish design studio founded by textile designer Eleanor Young. The bear is a continuation of some of Fun Makes Good’s previous work, having collaborated with Artfelt to create bespoke textiles and interior decorations for various spaces within Sheffield Children’s Hospital. There will also be 100 little bears in the trail designed by local schools, and painted by professional artists.

The bears will raise funds to transform the Cancer and Leukaemia ward at Sheffield Children’s Hospital. Patients going through treatment will often stay in the hospital for weeks, so the vison is to have rooms with space, privacy and natural light.

Our Webhelpers across three Yorkshire sites are busy planning activities to generate funds for this amazing cause. The countdown is on until the bears come out to play, and we can’t wait to find them all!

“Sheffield Children’s hospital is a fantastic cause that is very close to many of our colleagues’ hearts across our Yorkshire sites, and one that we have been proud to support through various events with The Children’s Hospital Charity over the years. I am thrilled to be part of the ‘Bears of Sheffield’ event, and can’t wait to see them out and about in Sheffield!”

Nathan Woodhams, Operations Director, Webhelp


Webhelp to broaden non-profit initiative to support education and inclusion worldwide

As a Think Human company, Webhelp fosters an inspirational culture, one through which Webhelpers are encouraged to make a difference in the world. Environmental, Social, and Governance (ESG) has always been at the core of Webhelp’s identity, which is why we’ve championed the support of global charity initiatives since 2015.

Over the years, it’s become clear that the broad disparity in access to education often impacts people’s lives significantly. Exclusion can affect anyone, regardless of age, gender, or background, and just a set of unfortunate circumstances, coupled with a lack of support, could have people left behind.

The founding of SHARED Foundation 

Charged to address the issue in 2015, Webhelp launched the SHARED Foundation (Solidarity, Humanitarian, Aid, Environment, Diversity) under the Foundation of France. SHARED’s mission was to support professional integration and employability by promoting access to general education and digital skills development.

SHARED has supported local associations in the countries where Webhelp operates under the French region. In 2019, Webhelpers began coordinating initiatives to identify local associations in each country and opened the opportunity for employees to participate in volunteer projects. Over the last five years, SHARED has helped 15 associations across eight countries, enabling over 2,000 people to gain the knowledge and skills necessary to enter the local job markets.

An international mission: Think Human Foundation

SHARED’s success in the French-speaking part of the Webhelp world made it possible to envision a more significant impact and fight against inequality in the over 50 countries where Webhelp branches sit.

In January 2020, Webhelp, together with its shareholders and Olivier Duha, co-founder and CEO of the group, formed Think Human Foundation to promote this development globally. The foundation has the same goals as SHARED but with a much broader scope. Webhelpers worldwide can advance our people-first commitment by supporting local charity initiatives, be it financial, time, or expertise support.

Olivier Duha, CEO and Co-founder of Webhelp, remarked:

“Since the creation of SHARED Foundation in France in 2015, we’ve managed to grow Webhelp’s initiative to a force with a global reach, today known as Think Human Foundation. At Webhelp, we believe that education and inclusion are integral for a person to build their life, which is why it’s our mission to promote and foster more equitable opportunities for people to find their place in the workforce,”

“This foundation is more than a charity because our Webhelpers will dedicate their time towards working with local communities, regional networks, and national governments to create opportunities for people in the professional world. We are so proud that this global charity initiative has all the support of the global Webhelp family.”

To learn more about Think Human Foundation, visit the website at thinkhumanfoundation.org.


The Nest ESG for startups

Incorporating ESG initiatives from the ground up – A game-changer for startups

ESG (Environmental, Social, and Governance) initiatives are created using different elements that measure the sustainability and societal impact of an investment in a company or business. These roles of course can differ based on the industry and startup.

In order to create strategic value for ESG initiatives, companies can partner with a trusted advisor that is committed to an honest approach to measure sustainability and societal impact. Too often ESG initiatives can be done as a feel-good exercise or even in an attempt to “good-wash” a business. An experienced partner can be used in addition to a wide range of initiatives related to a company’s core business.

Continue your reading on the Nest by Webhelp to know why incorporating ESG initiatives from the ground up for a young company is key for its future growth and how The Nest, through the impact sourcing programs set up by Webhelp, can be a key partner to support startups’ growth in this context.

Click here to know more about ESG for startups
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Webhelp partners with Microsoft to stimulate economic growth in Egypt

Webhelp and Microsoft Egypt 2

Webhelp, a global leader in customer experience and business solutions, recently entered a partnership with Microsoft to create 200 jobs in Cairo, Egypt.

An official agreement was signed with a joint mission to grow the Webhelp Egypt business to 1,000 employees by the end of 2021 and expand to more than 4,000 employees over the next three years.

Driven by its vision to make business more human, Webhelp is committed to increasing diversity and investing in programs to promote education and integration in the more than 50 countries where it operates. Already a major employer in Africa and northern Africa, Webhelp is committed to growing its sustainable investments on a global scale.

The news comes after Webhelp signed a three-year agreement with Egypt’s Information Technology Development Authority (ITIDA) to invest EGP 200M into job creation, technical skill enhancement, and economic growth. In line with Webhelp’s impact sourcing initiatives, ITIDA aims to create intensive job opportunities for highly qualified Egyptian youth in information technology products and services.

Last Thursday, Amr Mahfouz, President of ITIDA, Mirna Arif, General Manager of Microsoft Egypt, Vincent Bernard, Group Chief Operating Officer, Etienne Turion, CEO of Webhelp Enterprise, and Alaa El Khishen, Webhelp Egypt CEO, witnessed the event at the official Ministry of Communications and Information Technology office in Egypt.

Microsoft and Webhelp’s collaboration will support remote presales and sales services of Microsoft digital transformation solutions to small and medium enterprise businesses. Webhelp’s enterprise practice has developed strong partnerships with major tech players globally, thanks to its strong expertise in B2B sales in this key sector. This agreement strengthens Microsoft and Webhelp Egypt’s future ambition to generate job opportunities to spur growth and prosperity in the region.

Mirna Arif, Country Manager, Microsoft Egypt, said:

“Our partnership with Webhelp will enable job creation, enhance skills and support our country’s growth story in the post-pandemic era. As we continue to empower public and private organizations across the country to achieve their digital agendas, we will continue to strengthen Egypt’s position as the destination of choice for attracting global investments.”

Vincent Bernard, Group Chief Operating Officer, announced:

“We are proud that thanks to our enterprise expertise and global way of working, we have become a trusted partner of a major player like Microsoft. Our partnership will become part of Webhelp’s ESG initiative to empower new generations through offering the opportunity to become trained and internationally certified in pre-sales services, digital sales, and sales channels. In the coming years, we have plans to invest further in opportunities for youth in Egypt.”

Webhelp and Microsoft Egypt

Webhelp South Africa celebrates Human Rights Day

On the 21st March 1960, South Africans faced brutality in the fight for freedom. In memory of this iconic event, we celebrate Human Rights Day, to commemorate the lives lost in the protest against Pass Laws.

 

What is Human Rights Day?
In the face of racism, segregation, and inequality, South Africans stood in protest as an act of defiance to reclaim their freedom. The innocent crowds seeking liberation faced brutality as police shot and killed many of the protesters at Sharpeville. The tragic act came to be known as the Sharpeville Massacre.

The Democratic government declared March 21, Human Rights Day as a tribute to those who fought for the rights we have today.

These rights include:

  • Equality – everyone is equal before the law and has the right to equal protection and benefit of the law.
  • Human dignity – everyone has inherent dignity and to have their dignity respected and protected.
  • Freedom of movement and residence – everyone has a right to freedom of movement and to reside anywhere in the country.
  • Language and culture – everyone has the right to use their language and to participate in the cultural life of their choice.
  • Life – everyone has the right to life.

At Webhelp South Africa, we are proud to recognise Human Rights Day. With five sites in South Africa, it is one of our growing offshore locations, with a talent pool of multi-lingual, multi-cultural diverse and passionate game changers servicing global clients across eight industries.

As we remember the sacrifices of those who fought for liberation, let’s be mindful on how important it is to promote diversity and inclusion in our work place today.

 

Our Diversity and Inclusion Roadmap includes:

Diversity Openness – Creating favourable ground to nurture and diversify initiatives.

Cultural Diversity – Celebrating our origins and communities

Access to employment – Changing the mindset of traditional recruitment and driving inclusive hiring methodologies

Gender Diversity – Creating a better balance, challenging stereotypes and broadening perception

Ability & Accessibility – Enabling Webhelpers with a long-term illness, impairment or disability to reach their full potential in the workplace

General Diversity – Whatever their stage in life, supporting Webhelpers through their professional journey

LGBT & Friends – A workplace where you can be yourself and grow, accepted without exception

 

Community Initiatives

Our people strategy is fundamental to our success and is shaped around our values as well as supporting our people to develop their careers with Webhelp.

In partnership with Harambee, we strive to positively impact youth unemployment in South Africa. Since 2016, we have welcomed around 850 Impact workers through Harambee into our organisation, and have found permanent positions for over 600 supporting various campaigns and clients, to remain in full time employment.

In 2020 we welcomed around 500 impact workers on an internship model sponsored by the City of Cape Town to gain valuable working experience.

“We will continue to drive our Impact sourcing model to make a positive impact on our communities and the youth of South Africa and continuing to embracing diversity and inclusion is a business imperative for us.” Cathy Kalamaras, People Director, Webhelp South Africa

 

As a people-first business, we care passionately about upholding human rights, being inclusive and promoting diversity.

Happy Human Rights Day from the Webhelp team.

 

 

 


Webhelp obtient le label RSE exemplaire de l'AFNOR

Webhelp rewarded for its commitments

Webhelp obtient le label RSE exemplaire de l'AFNOR

The group obtains the highest distinction of the AFNOR label for the French region

 

Webhelp, one of the world leaders in customer relations, has obtained the label RSE Engagé with the level Exemplary issued by AFNOR for the French region.

 

This award is the result of a strong commitment, which has been driven since the creation of Webhelp by its two founders, Olivier Duha and Frédéric Jousset, by integrating the policy of corporate responsibility (CSR) at the heart of the group’s business model and strategic management.

Several criteria were evaluated by AFNOR. The organisation awarded Webhelp the highest distinction of the label, a level rarely awarded during a first evaluation, according to 4 axes:

  • The positive impact of the group’s locations on the territories: creation of jobs, new trades and new local skills.
  • Respect for employees: they are at the centre of the strategy to improve customer relations and the innovations proposed.
  • An organisation that attracts talent and ensures personal development through promotions and internal development.
  • Precise monitoring of performance via quantified commitments and monitoring dashboards covering social, economic, health and safety, quality of life at work and environmental issues.

 

Vincent Bernard, Global Chief Operating Officer, welcomes this label: “Our commitment to CSR has taken root and become stronger within the company over the years. This year, it is reflected in this 3-star rating, which rewards the commitment of everyone in the various territories where Webhelp France is present. Bravo and thank you to our employees, let’s continue together to embody our common Think Human philosophy

 

Present in 49 countries through 170 sites and 65,000 employees, Webhelp is committed to promoting the values of diversity, equality and diversity in all the territories where the group operates. The group’s commitments are structured around 4 pillars:

  • People : The group is working to create a future and career path for populations with difficult access to the labour market and to create the best possible working environment for teams, in particular through the global WebHealth program.
  • Planet : The group has implemented a policy of reducing its emissions to aim for carbon neutrality and is building a climate roadmap aligned with a 1.5°C/2°C trajectory.
  • Progress : To make market practices more ethical: in particular on data protection and corruption. Webhelp selects partner companies that respect the same rules of conduct as the group.
  • Think Human Foundation : This translates into the implementation of citizen actions in favour of education and reintegration in each of the countries where Webhelp is present, in particular through Think Human Foundation. The Group is also a signatory of the Diversity Charter and has joined the United Nations Global Compact.


Webhelp will recruit 600 young people in three months

Co-Founder of Webhelp Olivier Duha, discusses Webhelp’s program to recruit 600 employees over the next three months, with Enguérand Renault, journalist from the French magazine Le Figaro.

Webhelp – present in almost fifty countries around the world. The customer relationship specialist wants to train young people who are far from employment.

In the midst of a pandemic crisis, the customer relations specialist Webhelp has decided to step up its youth recruitment program.

“We are going to recruit 600 employees over the next three months. Out of a total of 3,900 employees, this represents a 15% increase in the number of employees linked to our new facilities.

We will offer part-time contracts for students, fixed-term contracts but also 10 to 20% immediate permanent contracts. Webhelp has a strong inclusion program by recruiting and training young people: people excluded from employment, in professional reorientation, or in a situation of disability.” explains Olivier Duha.

Olivier_Duha

If Webhelp is speeding up its recruitment program, it is because the group has managed to get through the global COVID-19 crisis by adapting. Faced with the first wave of COVID-19 in the spring, Webhelp has succeeded in teleworking 85% of its 65,000 employees around the world. A rate today returned to 50%. Olivier mentions “we have been able to demonstrate that teleworking has not degraded the quality of service we provide to our customers. On the contrary, it allowed greater flexibility and an extension of working schedules”.

After a sudden air gap, Webhelp’s activity has picked up sharply and should end the year with growth close to 10%, as expected.

Digitalization of companies

“The pandemic has accelerated the digitalization of businesses. These had to align with the quality standards of customer service decreed by the pure players. Many companies have therefore decided to entrust their customer relations to us. I think this shift will increase and that the rate of outsourcing of this service will be revised upwards”.

Webhelp, which recently came under the control of the Belgian fund GBL, has a turnover of 1.6 billion euros with 180 customer relations centers in almost fifty countries.
“We should see many consolidations in our business.” Webhelp wants to participate in this move and be among the world leaders in the business behind Teleperformance. “We aim to double in size in 5 to 7 years”, concludes Olivier Duha, Co-Founder of Webhelp.

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