Imagine being able to understand what frustrates your customers and fixing these for the next customers. That would not only deliver your Consumer Duty evidence but also, most importantly, solve your customer friction points, ultimately leading to increased customer satisfaction, retention, and brand advocacy.
Do you work in fashion? Do you go to Europe’s big showrooms in Paris, Milan, London or Munich? So do […]
Following on from our recent exclusive Digital Travel Dinner, we hosted a roundtable discussion in the UK featuring a hand-picked […]
eIDAS 2.0 (Electronic Identification And trust Services) is the new regulation on electronic identification adopted by the European Parliament and […]
As anyone who has ever booked a holiday knows, the art of a successful holiday often begins with planning ahead. […]
When attending Gamescom 2023, the world’s biggest games event in Cologne, Germany, Concentrix + Webhelp organized a Player Experience Executive […]
In this latest in our series on marketplaces, we’re looking at the catalyst that marketplaces have been in the circular […]
Nearly a decade in the making and some 25 years since the last major piece of EU digital legislation, the […]
The risks and rewards of building trust into your platform have never been greater. The global projected market size of […]
We have been named a Global Leader in Everest Groups Global ‘PEAK Matrix®’. Download the report to find out what gave us this ranking.
Concentrix + Webhelp recently hosted a webinar on global consumer trends in retail and their impact on customer experience. We […]
The rapid emergence of online marketplaces is continuing to reshape the retail industry. In this article Christophe de Sahb, our […]
Webhelp has been recognized as a Global Leader in Everest’s CXM PEAK Matrix. Download the report to find out why they ranked us so highly.
gamescom, the world’s biggest games event in Cologne, Germany, took place from August 23 to 27, attracting a stunning 320,000 […]
Retail is on the precipice of a global paradigm shift powered by the accelerated capabilities of disruptive technology. The sheer […]
In case you haven’t heard, artificial intelligence (AI) has rapidly evolved into a disruptive game-changer, transforming entire industries and reshaping […]
Player experience in the world of video games is no longer just about the game itself. It refers to the […]
If customers could decide the future of retail, what would they choose? The convenience of online shopping? Or the tactile, […]
An intriguing trend is forcing retail businesses to rethink their approach to customer experience (CX): the customer journey execution gap. […]
Customers have higher expectations than ever for retailers – particularly online. An overwhelming 79%of consumers across 17 countries believe retailers […]