Industries

220 Articles and Podcasts
Compliance unlocked: underpinning success in the UK automotive market

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

Change the game with customer-first onboarding

Jonathan Cowey, our Regulated Services Director at Webhelp UK, explores the challenges that organisations in the financial services sector face as they try to improve onboarding processes. He also considers how these businesses can win by ensuring that a laser focus on customer-first onboarding can be a key differentiator as part of the overall customer journey.

Turning the tide: saving the NHS with augmented human capability

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

Shifting gears: can the automotive industry meet CX expectations in 2023?

Tony Patterson, Managing Director, Automotive and Mobility at Webhelp, examines the most critical business opportunities and challenges in the automotive industry and forecasts some key areas on the sector’s agenda in 2023.

Navigating the challenges in financial services for KYC wins in 2023

Michael Budden, Financial Services & KYC Programme Director at Webhelp, looks at the most significant industry challenges and opportunities within regulated services and predicts some critical areas on the sector’s agenda in 2023.

Webhelp reinforces commitment to Automotive sector with appointment of MD, Automotive & Mobility

Webhelp is pleased to announce that it has expanded its UK leadership team further with the addition of Tony Patterson as MD, Automotive & Mobility.

Navigating consumer loyalty, pressure, and channels: insights for UK retailers in 2023

Mark Guest, Managing Director – Retail sector at Webhelp, looks at the most significant industry challenges and opportunities within UK retail and predicts some critical areas on the sector’s agenda in 2023. 

Are OEMs ready for the CX challenges of the Agency Sales Model?

How OEMs can transform their business models while adapting effectively to today’s customers with a future-proof strategy.

Fashion for export: the Fédération Française du Prêt à Porter Féminin’s three levers

Fashion brands can achieve great things in the export market. And they can rely on the Fédération Française du Prêt à Porter Féminin (French Federation of Women’s Ready-to-Wear – FFPAPF) to increase their chances of international success. Anne-Laure Druguet, Director of International Projects at the FFPAPF, tells us about three levers that Fashion brands can take advantage of right now.

AML/CFT: How to apply digitization to screening

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.

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