Automotive & Mobility

14 Articles and Podcasts
The Agency Model – What it really means for UK Automotive

By focusing on customer service, leveraging technology and data to connect the various touchpoints across the car buying journey, and forging strong partnerships between OEMs and dealers, the agency model has the potential to completely reshape the automotive industry.

Compliance unlocked: underpinning success in the UK automotive market

In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.  

Shifting gears: can the automotive industry meet CX expectations in 2023?

Tony Patterson, Managing Director, Automotive and Mobility at Webhelp, examines the most critical business opportunities and challenges in the automotive industry and forecasts some key areas on the sector’s agenda in 2023.

Webhelp reinforces commitment to Automotive sector with appointment of MD, Automotive & Mobility

Webhelp is pleased to announce that it has expanded its UK leadership team further with the addition of Tony Patterson as MD, Automotive & Mobility.

Are OEMs ready for the CX challenges of the Agency Sales Model?

How OEMs can transform their business models while adapting effectively to today’s customers with a future-proof strategy.

Solving automotive’s online sales conversion and CX problem

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation

With manufacturers racing to respond to a watershed era that could define winners and losers over the next 15 years.

What makes a digital dealership? People, processes, technology and analytics

Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.

Why car manufacturers need digital dealerships, not call centers
SHARE Automotive can be an enigmatic industry. World-leading in terms of product design, technology, and innovation – yet one of [...]
Webhelp Launches New Solutions for the Automotive Sector
SHARE Paris, France – 21, February 2022 – Webhelp, a leading global provider of customer experience and business solutions, has [...]
How to maneuver ahead to meet new customer needs
SHARE Automotive: 3 tips to meet new customer needs 2020 became the year of digital acceleration – to strengthen the [...]
Automotive distance selling framework: building a successful sales strategy
SHAREWebhelp sector experts Carole Rousseau, Business Unit Director Travel, Leisure, Automotive & Mobility, and Stéphane Chavatte, Account Director, share their [...]
Connected vehicles: data sharing will benefit all players
SHARE Car manufacturers are in a paradoxical situation: they are bringing back huge amounts of data from vehicles without fully [...]
[Automobile] Les industriels pivotent vers un modèle de service… et l’expérience client devient centrale !

Les industriels de l’automobile ont engagé une mutation profonde : basculer d’un modèle propriétaire à un modèle de service. L’expérience […]

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