Jonathan Cowey, our Regulated Services Director at Webhelp UK, explores the challenges that organisations in the financial services sector face as they try to improve onboarding processes. He also considers how these businesses can win by ensuring that a laser focus on customer-first onboarding can be a key differentiator as part of the overall customer journey.

Michael Budden, Financial Services & KYC Programme Director at Webhelp, looks at the most significant industry challenges and opportunities within regulated services and predicts some critical areas on the sector’s agenda in 2023.

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.

This article was originally published as a byline by Herve Mazengod, online in Financial Derivative.   You can almost hear […]

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

Find out about the dangers moderators face, and the measures industry leaders are taking to ensure they are protected and supported.

This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.