We attended the 2023 Money 20/20 Europe event to learn about – and help shape – the future of CX and compliance for the financial world. We share our five key takeaways from the event.

Handing compliance off to a partner can be scary but it’s a win-win if you choose an experienced partner with a similar entrepreneurial drive to make business processes better, faster and cheaper.

Jonathan Cowey, our Regulated Services Director at Webhelp UK, explores the challenges that organisations in the financial services sector face as they try to improve onboarding processes. He also considers how these businesses can win by ensuring that a laser focus on customer-first onboarding can be a key differentiator as part of the overall customer journey.

Michael Budden, Financial Services & KYC Programme Director at Webhelp, looks at the most significant industry challenges and opportunities within regulated services and predicts some critical areas on the sector’s agenda in 2023.

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of financial companies’ third-party databases. This is an opportunity to recall the fundamentals of AML/CFT (Anti-Money Laundering / Combating the Financing of Terrorism) screening as well as the latest contributions of digitisation in these processes.

This article was originally published as a byline by Herve Mazengod, online in Financial Derivative.   You can almost hear […]

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]

Find out about the dangers moderators face, and the measures industry leaders are taking to ensure they are protected and supported.

This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.

Flawed data is slowing your business to business sales success. Download the eBook to learn about a new type of data-led B2B sales strategy.

Learn all about the B2B Sales funnel and see how to build an effective, customer-centric B2B funnel to suit modern times.

Explore best practices for building a high–performing B2B sales pipeline & learn how it differs from a B2B sales funnel.

Take your enterprise B2B sales skills to the next level. Learn how it’s different to small & mid sized sales and what it takes to overcome the complexity & risks of winning bigger deals.

Learn about the different building blocks you need to construct an effective B2B lead generation machine built for today’s world.

Explore what makes B2B sales enablement such a vital part of every successful sales process, and how you can set up a successful strategy.

Download our eBook to learn about B2B sales strategies. Embrace the new era of buyer participation, hyper-relevance and non-linear journeys.