Financial Services
123 Articles and Podcasts
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
Reflections on ‘The business case for customer journey transformation in financial services’ Think Tank
What should financial services firms consider when pursuing customer-led transformation?
3 reasons why organisations can’t stand still on UBO compliance
Jonathan Cowey, Business Director for Regulated Services at Webhelp UK, considers what the FCA’s new anti-money laundering bill means for […]
Where cryptocurrency meets Know Your Customer
As we sit on the cusp of a new era for crypto, the question we’re asking is – how critical is KYC going to be?
The business case for customer-led transformation in financial services
Exploring the crucial business case for holistic, flexible, and connected customer-led transformation programmes.
Missing the customer: why human-centred design is key in delivering regulatory outcomes
SHAREYee-Ping Pang, Head of Design and Development, and Faye Sadler-Clark, Head of Risk, Compliance & Innovation, explain the benefits of [...]
B-Case – How does a bank manage KYC in a B2C marketplace… by using a non-dissuasive process?
Webhelp supported a major international bank to manage all financial flows for its B2C marketplace customers through its specialised internal [...]
OneShot #5 – Influence
SHAREOur 5th edition of OneShot is here! Download your OneShot magazineFollowing the unprecedented situation of the COVID-19 pandemic, numerous companies [...]
Reimagining Service: Insurance spotlight
COVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the […]
Reimagining Service: retail spotlight
The existing retail transformation agenda has been radically altered. And, while doors are now reopening following what could be the […]
Reimagining Service: Travel spotlight
In 2019 the outlook for travel was fairly optimistic in comparison to some other major sectors. It was at a […]
How AI and data analytics can support vulnerable customers
Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]
How AI is changing the retail experience
As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]
Demand Marketing guides salespeople to the best business opportunities
(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads. While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]
Whitepaper launch: Reimagining service for the new world
As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]
The importance of remaining human, in the switch to digital learning
The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]
How the Yodel and Webhelp partnership faced the challenge of COVID-19
Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]
Outsourcing content moderation: adding value to first and third parties with a human first approach
What are the main issues with content moderation today? A recent report published by NYU, shows that there is over [...]
Why are human moderators still essential?
Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]
Is the future moderation of social media companies at stake?
§ Section 230 Enacted in 1996, § Section 230 of the Communications Decency Act (CDA) states that “No provider or […]
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