Financial Services

125 Articles and Podcasts
Emotion in CX, Introduction from UK CEO David Turner

David Turner, Webhelp UK Group CEO, introduces the blog serialisation of our latest whitepaper “Emotion: Establishing emotional connections with customers: […]

An Admiral Nurse’s story: Why the Dementia UK helpline is so important to families!

Webhelp is delighted to be working in partnership with Dementia UK as their corporate charity for 2020. When things get […]

Why understanding emotion can be key to customer service!

Webhelp has launched a new whitepaper looking at the impact of emotional connection in CX. The paper reveals the importance […]

Using emotion to connect in online retail

Webhelp’s latest Disruptor Series Whitepaper, highlights why, in 2020, it will be absolutely crucial that brands create deep and lasting […]

What should brands know about demographics and emotional connection?

For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and […]

Whitepaper launch: Emotion, choice and being human in customer service

Author: Helen Murray,  Chief Customer Solutions Officer – Webhelp UK, India and South Africa Webhelp’s latest Disruptor Series Whitepaper, highlights […]

Digital assistants: more than just a home bot

Artificial intelligence and machine learning opened the doors to a new innovation that promises to make everyday life, whether at […]

Why SEO is fundamental to every business

Few things are more important than SEO when it comes to driving traffic and sales to a website. Search engine […]

Target audience definition – who, what, why?

Thanks to the modern digitalisation, the amount of data produced every day is simply incredible. A recent study revealed that, […]

12 trends of CX for 2020

As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes […]

How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer Reflecting on the importance of humanising business and creating positive emotional connections, Helen […]

How Baby Boomers are impacting the workforce

In recent months, industry pundits and analysts have speculated on the impact of the younger generation as consumers and on […]

Service transformation through a human lens at The Future of Service conference

Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here […]

Infographic: Customer journey in a nutshell!

The customer journey is usually described as the complete sum of experiences that customers travel through when interacting with a […]

Customer Experience (CX) made simple

Author: Ewan McKay, Marketing and Communications Manager, Webhelp CX, HX, customer journeys and touchpoints…. The contact centre industry is awash […]

How our people are key to growth in SA

Author: Brandon Aitken, Chief Commercial Officer South Africa and India As we near the end of another year, I have […]

Infographic: Customer views on AI and Automation

With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines on a daily basis, forward thinking brands should […]

Travel Sector Trends for 2019

The media spotlight has been firmly on the travel industry in the past few weeks, with the demise of high […]

5 secrets to engage Gen Z as an employee

Gen Z represents an untapped goldmine of talent and innovation, but challengingly, they bring the job market a set of […]

5 secrets to engage Gen Z as an employee

Author: Melanie Buckley, HEAD OF PEOPLE CORPORATE SERVICES UK, INDIA & SOUTH AFRICA Gen Z represents an untapped goldmine of […]

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