Healthcare

98 Articles and Podcasts
Driving Greater Adoption of HealthTech Innovation Within Healthcare systems like the NHS and Ensuring a Patient Centric Experience

The panellists at the 2023 LSX World Congress exchanged ideas on how to create patient-centric solutions and the best practices in using digital health technologies to help address the challenges and barriers that patients and clinicians in the NHS face.  

Turning the tide: saving the NHS with augmented human capability

Emma Bouché, Head of Healthcare, Webhelp UK, explains how the NHS could reduce waste and improve capacity through better communication, technology, effective resource management, and augmented human-to-human support.

Outsourcing Content Moderation

This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.

B2B’s third way eBook: Overcoming the limitations of third-party and owned data in B2B sales

Flawed data is slowing your business to business sales success. Download the eBook to learn about a new type of data-led B2B sales strategy.

Guide to the B2B Sales Funnel

Learn all about the B2B Sales funnel and see how to build an effective, customer-centric B2B funnel to suit modern times.

Build a B2B Sales Pipeline

Explore best practices for building a high–performing B2B sales pipeline & learn how it differs from a B2B sales funnel.

The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
4 Solutions to the Communication Challenges of Technology Adoption in Healthcare
SHAREDespite significant advancements in technology adoption in healthcare, many providers in the sector are having difficulty embracing and realising the [...]
Connecting biotech, healthtech and medtech – Webhelp to lead discussion at LSX World Congress 2022
SHAREWebhelp are delighted to be announced as an official partner at this year’s LSX World Congress, taking place in London [...]
UK Healthcare innovation continues to accelerate in 2022

Emma Bouché, Head of Healthcare, looks at how the seismic impact of COVID-19 has accelerated a culture of innovation within UK Healthcare.

Your Guide to build an efficient patient-oriented strategy at a
global scale
SHAREIn a context fueled by digital disruption and global acceleration, healthcare companies must design a new framework to better provide [...]
OneShot #5 – Influence
SHAREOur 5th edition of OneShot is here! Download your OneShot magazineFollowing the unprecedented situation of the COVID-19 pandemic, numerous companies [...]
How AI and data analytics can support vulnerable customers

Well before the COVID-19 pandemic began, the identification and protection of vulnerable customers was a significant focus for companies and […]

How AI is changing the retail experience

As part of our #servicereimagined series, Helen Murray, Chief Customer Solutions Officer for the UK Region, looks at how Artificial Intelligence […]

Demand Marketing guides salespeople to the best business opportunities

(Article published initially in French in Actionco.fr) Selling is hard. More than ever, marketing-commerce congruence is essential to accelerate growth by generating higher value qualified leads.  While the first two thirds of the B2B customer journey is now in digital form, “it is essential to stimulate the customer as soon as he prepares to make a purchase, alone, online, […]

Whitepaper launch: Reimagining service for the new world

As the urgency for change and transformation intensifies in the post COVID landscape, Craig Gibson CCO for Webhelp UK, shares his […]

The importance of remaining human, in the switch to digital learning

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. […]

Outsourcing content moderation: adding value to first and third parties with a human first approach
What are the main issues with content moderation today? A recent report published by NYU, shows that there is over [...]
How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars […]

Why are human moderators still essential?

Understand the unsaid Humans remain the best in reading, interpreting and understanding content. Often times AI powered moderation fails to […]

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