High Tech & Media
111 Articles and Podcasts
gamescom 2023 – Recap & Lessons Learned
gamescom, the world’s biggest games event in Cologne, Germany, took place from August 23 to 27, attracting a stunning 320,000 […]
Bridging the Player Experience Gap – Part 3: An Outsourcing Guide for Gaming Companies
Player experience in the world of video games is no longer just about the game itself. It refers to the […]
Bridging the Player Experience Gap – Part 2: Technology
In the fast-paced, dynamic landscape of video games, player support has evolved from a cost center into a strategic element […]
Bridging the Player Experience Gap – Part 1: Talent
In the dynamic world of video games, delivering a captivating and immersive player experience is crucial to the success of […]
Defining the Player Experience Gap – Why Gaming Companies Need to Level Up Player Engagement
The negative effects of inadequate player support can be detrimental to both players and gaming companies. Investing will help to ensure a positive player experience, foster player satisfaction, and build a strong and loyal player base.
The Metaverse Vs. The Hype: What does your CX team look like in the metaverse?
In the sixth and final blog in our series cutting through the metaverse hype, we’re looking at the changes that [...]
How can we enter the metaverse today?
In the next blog in our series cutting through the metaverse noise, we’re taking a break from our regular schedule [...]
The Metaverse Vs. The Hype: What does the metaverse mean for customer experience?
In the fifth in our blog series cutting through the metaverse hype, we’re looking at what’s in store for customer [...]
Human Content Moderation: Why It Matters, and How to Approach It
Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.
Outsourcing Content Moderation
This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.
The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
The Metaverse Vs The Hype: What do brands need to know?
In the third blog in our series, Sandrine Asseraf, Group Managing Director Americas and ESG, is looking at how businesses can position themselves to be ready for the metaverse. She also looks at brands already staking their claim and what you can learn from them.
The Metaverse Vs The Hype: What’s really in it for consumers?
In this second blog in our 6-part series, we’re looking what the metaverse could mean for consumers. Pascal Iakovou, Head of Social Media at Netino by Webhelp, examines how we already behave in metaversal spaces, and how the metaverse could change the way we do CX.
eBook: Trust, safety & content moderation: The coming storm
Web 3.0 is a huge opportunity for brands—download the eBook to learn about 5 emerging trust & safety principles for the metaverse.
eBook: Content moderation & CX in the age of the metaverse
Getting trust, safety and other CX issues right is crucial for business. Download the eBook to learn about content moderation & Web 3.0.
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
Webhelp Welcomes Tech Leader Benjamin Faes to Executive Committee
SHAREWebhelp, a leading global provider of customer experience (CX) and business solutions, announced that Benjamin Faes has joined the group [...]
Anywhere, Anytime, Any device
With demand for digital channels spiking, brands must now integrate all forms of communication which are relevant for their specific customers.
Discover the 7th edition of our OneShot magazine on Technology
Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international brands…
Peer Hackman joins as Managing Director of Telecommunications, Media and Technology Practice
SHAREWebhelp and Gobeyond Partners are pleased to announce the expansion of their Telecommunications, Media and Technology Practice, under the leadership [...]
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